Mercedez Reboca
Seattle,WA
Overview
14
14
years of professional experience
Work History
Barista
Hotwire coffeehouse
Seattle, WA
01.2023 - Current
- Delivered friendly, efficient customer service in high-volume café setting
- Prepared and served coffee, espresso beverages, teas, and other menu items
- Operated and maintained espresso machines, grinders, and other café equipment
- Executed opening and closing procedures, maintaining cleanliness and readiness of café
- Restocked supplies and monitored inventory levels to ensure smooth daily operations
- Followed food safety, sanitation, and workplace safety standards
- Demonstrated strong communication, teamwork, time management, and attention to detail
Barista
Starbucks
04.2018 - 04.2021
- Crafted customer drinks to order in fast-paced environment, ensuring quality and satisfaction
- Processed cash transactions at register with accuracy and speed
- Managed opening and closing procedures for shop operations
- Implemented FIFO inventory management system
- Collaborated with a team of 5-7 members
Assistant Manager
Papa Johns
04.2014 - 02.2017
- Handled customer complaints and resolved issues professionally
- Collaborated closely with training staff to support employee development
- Worked effectively as part of a team of up to 10 employees
- Managed cash handling and ensured accurate transactions
- Managed daily opening and closing procedures for the shop
Shift Manager
Dominos
07.2012 - 04.2014
- Handled customer complaints and resolved issues professionally while maintaining a positive customer experience
- Collaborated closely with training staff to support employee development and ensure team members were properly prepared
- Worked effectively as part of a team of up to 10 employees in a fast-paced environment
- Managed cash handling, processed transactions accurately, and maintained a balanced cash register
- Responsible for opening and closing the shop while ensuring all procedures were completed correctly
- Provided friendly and professional customer service to meet customer needs and maintain satisfaction
- Assisted team members with daily tasks and contributed to a positive and productive work environment
- Maintained a clean, organized, and welcoming shop environment
- Followed company policies and safety procedures to ensure smooth daily operations
- Demonstrated strong communication, teamwork, time management, and problem-solving skills
- Adapted quickly to busy periods and prioritized tasks to keep operations running efficiently
Education
Associate of Arts -
South Seattle College
SeattleSkills
- Problem solving
- Multitasking
- Customer Service
- Time Management
Timeline
Barista
Hotwire coffeehouse
01.2023 - Current
Barista
Starbucks
04.2018 - 04.2021
Assistant Manager
Papa Johns
04.2014 - 02.2017
Shift Manager
Dominos
07.2012 - 04.2014
Associate of Arts -
South Seattle College