Summary
Overview
Work History
Education
Skills
Timeline
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Mercia Telmang

Summary

Hardworking, passionate and dependable job seeker with strong customer service and organizational skills eager to offer professional challenges utilizing interpersonal skills. Ready to help achieve company goals with positive attitude and willingness to take on added responsibilities.

Overview

21
21
years of professional experience

Work History

Aircraft Cabin Security Specialist/Aircraft Cabin Cleaner

ABM Aviation
06.2023 - Current
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
  • Maintained, cleaned and sanitized interior of aircraft.
  • Safely used chemicals and other cleaning equipment.
  • Cleaned, sorted and stored equipment inside aircraft spaces.
  • Accurately stocked aircraft inventory.

Direct Support Professional

Kokua Services
06.2022 - 03.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Remote Taxi Dispatcher/Customer Service Specialist

Ernguul Taxi Service
04.2010 - 03.2019
  • Communicating by phone, computer, or two-way radio.
  • Basic office duties and computer skills.
  • Manage, allocate and prioritize taxi/cab bookings to ensure all jobs are dispatched on a timely manner.
  • Enter accurate records of all drivers or customer say incidents/services in computer data.
  • Monitor call queues and assist in answering incoming calls.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.

Cashier/Sales Associate

Walmart
10.2007 - 12.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Operate and manage cash register/POS System to process sales, returns, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Learned duties for various positions and provided backup at key times.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Executive Assistant Manager

MYU Legal Service
11.2002 - 05.2007
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Created spreadsheets to track client progress and document billable hours.
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Created weekly, monthly and quarterly expense reports.

Education

Associate of Science - Business Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Attention to detail
  • Flexibility or adaptability skills
  • Customer service and satisfaction skills
  • Teamwork and collaboration skills
  • Good communication and Interpersonal skills
  • Time management skills
  • Computer skills
  • Organization
  • Work ethic
  • First Aid and Safety
  • Emotional and Social Support
  • Creative Thinking

Timeline

Aircraft Cabin Security Specialist/Aircraft Cabin Cleaner

ABM Aviation
06.2023 - Current

Direct Support Professional

Kokua Services
06.2022 - 03.2023

Remote Taxi Dispatcher/Customer Service Specialist

Ernguul Taxi Service
04.2010 - 03.2019

Cashier/Sales Associate

Walmart
10.2007 - 12.2009

Executive Assistant Manager

MYU Legal Service
11.2002 - 05.2007

Associate of Science - Business Management

Colorado Technical University

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Mercia Telmang