Summary
Overview
Work History
Education
Skills
Timeline
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Mercy Santiago Cruz

Stockton,CA

Summary

Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon Flex
Stockton, CA
01.2025 - 04.2025
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Shipping and Receiving Clerk

Burlington Coat Factory Warehouse
Philadelphia, PA
06.2020 - 11.2024
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Managed inventory levels through accurate record keeping.
  • Inspected incoming and outgoing shipments for accuracy and damage.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Organized materials into appropriate storage areas based on product type or size.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Organized deliveries by sorting and stocking receivables
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
  • Verified shipping documents for accuracy.

Warehouse Operator

SanMar
Philadelphia, PA
03.2017 - 02.2020
  • Received, sorted and stored incoming inventory items according to established guidelines.
  • Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
  • Ensured safety policies were followed at all times while working in the warehouse environment.
  • Responded promptly to customer inquiries regarding order status or product availability.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Utilized scanners and RF devices for tracking purposes.
  • Cleaned, maintained and organized the warehouse area daily.
  • Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
  • Maintained accurate records of all goods received, shipped or transferred between warehouses.
  • Processed customer orders accurately and efficiently according to established procedures.

Education

High School Diploma -

Nuestra Escuela
Purto Rico
06-2012

Skills

  • Inventory management
  • Quality control
  • Order processing
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Safety compliance
  • Shipping documentation
  • Warehouse organization
  • Punctual and reliable
  • Organization and prioritization
  • Pallet jack use
  • Shipping and receiving tracking
  • Inventory software
  • Self-motivated and independent
  • Barcode scanning
  • Load planning
  • Heavy lifting
  • Materials transportation
  • Package preparation
  • US Driver's license

Timeline

Delivery Driver

Amazon Flex
01.2025 - 04.2025

Shipping and Receiving Clerk

Burlington Coat Factory Warehouse
06.2020 - 11.2024

Warehouse Operator

SanMar
03.2017 - 02.2020

High School Diploma -

Nuestra Escuela

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Mercy Santiago Cruz