MERCYBEL PERALTA
Allentown,PA
Summary
Results-driven District Manager with expertise in developing HR infrastructures and training programs that enhance compliance and performance. Achieved a 48% reduction in shrink and significant sales growth across 40% of district locations through fostering a culture of accountability and collaboration. Adaptable and committed to continuous learning, effectively managing projects and optimizing performance in technology-related roles.
Overview
8
8
years of professional experience
Work History
District Manager - HRO Consultant
ADP, Inc Automatic Data Processing
Allentown, PA
09.2022 - 10.2025
- Supported small to mid-sized businesses in establishing Human Resources infrastructure by providing a platform that consolidated HR products, including health benefits, payroll, workers comp coverage, and retirement.
- Created training programs for staff to enhance performance and ensure compliance.
- Evaluated market trends to uncover growth opportunities across districts.
Field Service Representative - Hometown Expert
T-Mobile, USA
Various Regions, PA
03.2021 - 08.2022
- Provided customer service and support for T-Mobile products at local events, enhancing brand visibility and customer engagement.
- Diagnosed and resolved technical issues with mobile devices and services, ensuring customer satisfaction and device functionality.
- Collaborated with cross-functional teams to streamline service delivery processes, improving response times for customer inquiries.
District Sales Manager
Victra
New York, USA
01.2019 - 12.2020
- Led efforts to drive the district toward high performance across all field, service, and operations by focusing on key KPIs and fostering a people-first culture, talent development, and team success.
- Cultivated dynamic and productive teams with a keen focus on selling solutions and providing a superior customer experience.
- Worked cross-functionally providing strategic direction, mentoring, and coaching to deliver consistent performance resulting in positive sales and profit YOY for 40% of district doors.
- Facilitated continuous improvement and operational efficiency by integrating innovative processes and strengthening relationships with business partners and internal teams.
- Collaborated cross-functionally to provide strategic direction, mentoring, and coaching, leading to consistent sales and profit growth for 40% of district doors.
- Recognized for a 48% YOY decrease in shrink by increasing employee accountability and coaching to an environment of Loss Prevention.
Retail Store Manager - High Volume
T-Mobile
Various Regions, USA
01.2018 - 12.2019
- Ranked as the top-performing location sales and Net Promoter Score for Q3 and Q4 in 2019.
- Cultivated meaningful connections with small businesses by identifying shared goals and values.
- Promoted a positive work environment by leading dynamic and engaging employee training sessions on products and services.
- Fostered a culture of diversity and inclusion that enhanced team productivity and performance.
- Led engaging employee training sessions on products and services, contributing to a positive work environment.
- Built strong relationships with small businesses to foster collaboration and mutual growth. by identifying shared goals and values and being authentic.
Education
Some College (No Degree) - Business Management
Berkeley College
Paramus, NJSkills
- ADP Recruiting Software
- ADP Time and Attendance
- Performance evaluation
- Talent acquisition
- Sales performance management
- Customer relationship management
- District growth management
- Organization
- Strategic Thinking
- Decision Making
- Action plans
- Team leadership
- Employee engagement
- Relationship Building
- Communication
- Problem solving
Languages
English - Native
Spanish - Fluent
Special Projects and Additional Training
- Leader Specialist 2018 - 2019 2019DC/VA
- Focused on behaviors, as well as results aroundNew Store Ramp, Go-To-Market Execution, NationalTraining Support and facilitated regional level, metric-focused workshops. Visited locations to strengthen relationships at all frontline levels with a hyper-focus on Inspirational Leadership.Strengthened relationship between frontline andRetail Business Channel yielding a 26% YOY increase in B2B sales
- T-Mobile Trainer University Graduate 2018.
Leadership Philosophy
"It's only after you've stepped outside your
comfort zone that you begin to change,
grow and transform."
Roy T. Bennett
Timeline
District Manager - HRO Consultant
ADP, Inc Automatic Data Processing
09.2022 - 10.2025
Field Service Representative - Hometown Expert
T-Mobile, USA
03.2021 - 08.2022
District Sales Manager
Victra
01.2019 - 12.2020
Retail Store Manager - High Volume
T-Mobile
01.2018 - 12.2019
Some College (No Degree) - Business Management
Berkeley College