Mercy Akinfela
Indianapolis,IN
Summary
Proven Pharmacy Technician and ADL Caregiver, excelled in enhancing pharmacy workflow and patient quality of life at Kensington Pharmacy and Amenity Home. Skilled in medication dispensing and offering compassionate care, adept at problem-solving and team collaboration. Improved pharmacy productivity and patient well-being, demonstrating confidentiality and workflow optimization.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Kensington Pharmacy
Kensington, MD
04.2020 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
ADL Caregiver
Amenity Home
Indianapolis, IN
08.2019 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Science - Mass Communication
Oduduwa University
Ile Ife, Osun State, Nigeria 07-2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Supply restocking
- Pharmacy and customer records management
- Labeling accuracy
Timeline
Pharmacy Technician
Kensington Pharmacy
04.2020 - 01.2022
ADL Caregiver
Amenity Home
08.2019 - 01.2020
Bachelor of Science - Mass Communication
Oduduwa University
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