Meredith Calhoun
Des Moines,IA
Summary
Compassionate professional with several years of experience in various settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to individuals, families, and children.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Family Specialist Counselor
Children and Families of Iowa
05.2025 - 08.2025
- Provided counseling and skills development to children and parents.
- Utilized motivational interviewing techniques, short-term solution focused therapy, and strength-based therapy.
- Conducted assessment of client strengths and needs.
- Facilitated family interactions.
- Provided crisis intervention.
- Completed case-specific intake, assessments, notes, and reports.
- Coordinated and scheduled interactions and meetings.
Behavioral Health Tech
MercyOne Crisis Observation Unit
12.2024 - 04.2025
- Supported RN by following established protocols for patient management.
- Intake of behavioral health patients in ED.
- One-on-one sitting with patients in crisis.
- Assisted with patient care on unit as needed.
- Assisted with crisis intervention as needed.
Patient Services Rep
MercyOne Iowa Heart
05.2021 - 11.2024
- Schedule testing and office procedures.
- Assist patients with care needs per clinical protocol.
- Resolve patient complaints.
- Verify insurance eligibility.
Client Services
The Decision Tree
Warner Robins, GA
04.2019 - 05.2021
- Verified insurance benefits and eligibility.
- Posted client payments and insurance payments.
- Followed up on insurance claim denials.
- Client Collections.
- Sent outgoing referral and registered incoming referrals.
- Registered and scheduled clients.
- Prior-authorization for services.
- Ensured timely filing of claims.
Consultant/ Owner
Healthcare Consulting
Des Moines, IA
01.2001 - 01.2006
- Contracted with hospitals for bad debt review and discovery to determine patient eligibility for state and federal programs.
- Completed a review of all bad debt accounts.
- Took patient accounts through to approval and ensured proper billing.
- Provided weekly progress updates for hospitals.
Indigent Care Representative
Sumter Regional Hospital
Americus, GA
01.1994 - 01.2001
- Worked recoverable bad debt.
- Interviewed self-pay and underinsured patients to determine eligibility for state and federal programs.
- Assisted patients with application for SSI/Disability and Medicaid programs.
- Gave weekly updates to CFO and COO and gave yearly report on Charity care for government reimbursement.
- Maintained tumor registry.
- Coordinated and participated in cancer support group meetings.
- Published yearly report on cancer statistics.
- Grant writing.
- Provided education to physician offices.
Patient Representative
Medassist
Atlanta, GA
01.1998 - 01.2000
- Worked recoverable bad debt for hospitals contracted with Medassist.
- Maintained contact with patients through entire process from application to approval.
- Assisted clients with application for benefits.
- Reported weekly progress to contracted hospitals.
Education
B.S. - General Studies Focus on Criminology
Northwest Missouri State University
01.2024
Master’s - Clinical Mental Health Counseling
Upper Iowa University
Psychology and Computer Science
Georgia Southwestern State University
Skills
- Microsoft Office Suite
- Client advocacy and interviewing
- Family and parenting education
- Crisis intervention strategies
- Motivational interviewing techniques
Certification
- Suicide Summit, 05/01/25
- FEMA ICS 100 - Introduction to Incident Command Systems
- SAMHSA - Creating Safe Scenes
- Emotionally Focused Therapy – Attachment based interventions for couples in crisis
Timeline
Family Specialist Counselor
Children and Families of Iowa
05.2025 - 08.2025
Behavioral Health Tech
MercyOne Crisis Observation Unit
12.2024 - 04.2025
Patient Services Rep
MercyOne Iowa Heart
05.2021 - 11.2024
Client Services
The Decision Tree
04.2019 - 05.2021
Consultant/ Owner
Healthcare Consulting
01.2001 - 01.2006
Patient Representative
Medassist
01.1998 - 01.2000
Indigent Care Representative
Sumter Regional Hospital
01.1994 - 01.2001
B.S. - General Studies Focus on Criminology
Northwest Missouri State University
Master’s - Clinical Mental Health Counseling
Upper Iowa University
Psychology and Computer Science
Georgia Southwestern State University