Meredith Cerrillo
Harlingen,Texas
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Stefano's Brooklyn Pizza
01.2021
- Assisted guest in menu options and daily specials
- Knowledgeable is drink and food menu
- Communicated with back of house management to insure food came out properly and promptly
- Restock material used throughout shift and cleaned stations during closing
International Flight Attendant
IAero Airways
06.2022 - 12.2023
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
Manager/Bar Manager
Texas Roadhouse
01.2019 - 01.2021
- Oversee employees' work in front and back of house to ensure compliance with food regulations, guidelines, and policies
- Complete opening and closing procedures such as managing deposits, report end of day sales, and monitoring clock out and clock ins
- Generate schedules for bartenders weekly while accounting for overtime and requested time off
- Produce monthly and daily reports detailing sales trends
- Develop a training program for existing and new bartenders
Bartender
Texas Roadhouse
01.2018 - 01.2019
- Prepare drinks according to Texas Roadhouse standards and TABC guidelines
- Monitor customers utilizing the SIR method to regulate alcohol intake
- Deliver excellent customer service by building relationships and creating regulars
- Manage credit card payments and inventory of beverage selection
- Plan monthly bar cleanings to ensure the bar is above standard regulation
Server/Server Trainer
Texas Roadhouse
01.2016 - 01.2018
- Established menu and drink knowledge
- Led servers through closing by inspecting end of day checkouts and section cleanliness
- Assisted management by teaching classes to new hires and on the job training
Education
Wildlife and Fisheries Science
Texas A&M University
01.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Customer Service Specialist (CSS) - National Retail Federation.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
International Flight Attendant
IAero Airways
06.2022 - 12.2023
Server
Stefano's Brooklyn Pizza
01.2021
Manager/Bar Manager
Texas Roadhouse
01.2019 - 01.2021
Bartender
Texas Roadhouse
01.2018 - 01.2019
Server/Server Trainer
Texas Roadhouse
01.2016 - 01.2018
Wildlife and Fisheries Science
Texas A&M University
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