Meredith Chilcoat
San Leon,TX
Summary
Goal-oriented Customer Service Manager with [Number][Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Walmart
Kemah, TX
08.2004 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Consistently managed [Number]-person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
Education
High School Diploma -
Memorial High School
Tulsa, OKSkills
- Service Delivery Optimization
- Handling Escalations
- Scheduling and Coordinating
- Positive and Constructive Feedback
Timeline
Customer Service Manager
Walmart
08.2004 - 05.2020
High School Diploma -
Memorial High School
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