Meredith Frosch
Austin,TX
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Prodigy Health
10.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Marketing Manager
Double Barrel
06.2021 - 09.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Administrative Assistant
Cross Texas Supply
08.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Marketing
Angelo State University
San Angelo, TX12-2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Complaint resolution
- Customer relationship management (CRM)
- Account management
- Product knowledge
- Infusion expertise
Timeline
Customer Service Manager
Prodigy Health
10.2023 - Current
Marketing Manager
Double Barrel
06.2021 - 09.2023
Administrative Assistant
Cross Texas Supply
08.2018 - 04.2020
Bachelor of Science - Marketing
Angelo State University