Meredith Gongora
Coconut Creek,FL
Summary
Dynamic Office Manager with a proven track record at Tile & Floor Care, enhancing operational efficiency through effective scheduling and resource allocation. Skilled in customer relations and data management, I successfully improved billing processes and client satisfaction, ensuring timely service delivery and fostering strong relationships.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Tile & Floor Care
Pompano Beach, FL
11.2011 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Managed inventory control processes, ensuring timely supply of materials for daily operations.
- Enhanced client relations by addressing inquiries promptly and resolving service issues effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Office Manager
Allstate Home Inspections
Pompano Beach, FL
2009 - 2011
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Developed and maintained comprehensive filing systems to enhance document retrieval and organization.
- Updated reports, managed accounts, and generated reports for company database.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Assistant Manager of Operations
American Flyers
Pompano Beach, FL
2006 - 2009
- Streamlined daily operations to enhance efficiency and productivity across multiple departments.
- Coordinated scheduling and resource allocation to optimize workflow and meet business objectives.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Supervised examination environments to ensure integrity and compliance with testing protocols.
- Administered standardized tests, maintaining a secure and organized setting for participants.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.t
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Office Manager
House Of Ladders, South Florida
Oakland Park,FL
2000 - 2006
- Supported accurate record-keeping with diligent data entry and file management.
- Managed daily invoicing processes to ensure timely and accurate billing.
- Processed customer payments efficiently using ERP systems, enhancing cash flow management.
- Developed and implemented best practices for collections procedures, increasing recovery rates.
- Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
Education
High School Diploma -
Miramar High
Miramar, FLSkills
- Customer service
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Operations management
- Attention to detail
Timeline
Office Manager
Tile & Floor Care
11.2011 - Current
Office Manager
Allstate Home Inspections
2009 - 2011
Assistant Manager of Operations
American Flyers
2006 - 2009
Office Manager
House Of Ladders, South Florida
2000 - 2006
High School Diploma -
Miramar High