Meredith Gwinn
Jensen Beach,FL
Summary
Highly motivated professional with entrepreneurial and management experience. Skillfully maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a leader and collaboratively as a team member. Applies business acumen, experience and exercises decisive judgment to exceed goals.
Overview
16
16
years of professional experience
Work History
Customer Support Supervisor
Internet Listing Solutions, LLC
Port St. Lucie, FL
04.2023 - Current
- Develop strategies for improving customer service operations, including training programs, workflow processes and quality assurance initiatives.
- Implement procedures to ensure prompt resolution of customer inquiries or complaints.
- Research complex customer issues and identify solutions to resolve them efficiently.
- Maintains up-to-date knowledge of company products and services as well as industry trends.
- Assists in developing organizational policies related to customer service operations, including best practices for handling difficult situations.
- Collaborates with other departments to ensure excellent levels of customer satisfaction.
Owner/Operator
Elite Pet Sitting Services
Fort Lauderdale, FL
03.2021 - 04.2023
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
Regulatory Compliance Analyst
RightWay Funding, LLC
Fort Lauderdale, FL
08.2015 - 02.2022
- Created and reviewed contracts.
- Oversaw contract signings.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Enforced regulatory policies and procedures across different teams and programs.
Office Manager
King Engineering
Sarasota, FL
08.2011 - 04.2015
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Account Executive
Dex Imaging, Inc.
Sarasota, FL
11.2007 - 08.2011
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Prepared sales presentations or proposals to explain product specifications or applications.
Education
Bachelor of Social Science -
University of South Florida
Tampa, FL06-2012
Skills
- Proficient in MS Office, Google Workspace, Accounting software, Social media, Graphic Design and word processing
- Research and due diligence
- Database Administration
- Office Management
- Report Writing
- Workflow Planning
- Staff Training
- Documentation and Record keeping
Timeline
Customer Support Supervisor
Internet Listing Solutions, LLC
04.2023 - Current
Owner/Operator
Elite Pet Sitting Services
03.2021 - 04.2023
Regulatory Compliance Analyst
RightWay Funding, LLC
08.2015 - 02.2022
Office Manager
King Engineering
08.2011 - 04.2015
Account Executive
Dex Imaging, Inc.
11.2007 - 08.2011
Bachelor of Social Science -
University of South Florida