Meredith J. Gavin
Troy,New York
Overview
18
18
years of professional experience
Work History
Clinic Office Manager
Anderson Center Clinic
04.2025 - Current
- Oversee patient intake, scheduling, and medical records to ensure accuracy, timeliness, and HIPAA compliance.
- Coordinate insurance verification, billing, and prior authorizations to streamline medication and service access.
- Communicate with patients, families, clinicians, and vendors to resolve issues and provide a supportive experience.
- Prepare operational reports and maintain documentation to inform leadership decisions and improve workflows.
- Support onboarding and training, ensuring staff compliance with internal and regulatory standards.
- Lead special projects and process improvements to enhance efficiency and patient satisfaction.
Lead Case Manager
Northeast Mobility Center
01.2024 - 04.2025
- Managed an active caseload of 200+ clients, ensuring timely and accurate medical equipment delivery and service coordination.
- Supervised case managers handling complex insurance approvals, including Medicare, Medicaid, and private payers.
- Reviewed and audited medical records for accuracy, compliance, and proper documentation practices.
- Coordinated prior authorizations using HCPCS codes, interfacing with physicians, patients, and insurers to resolve issues.
- Trained and mentored new staff on insurance processes, EMR usage, and workflow optimization.
- Collaborated with internal departments to reduce turnaround times and improve operational efficiency.
Corrections Health Specialist
Alliance for Positive Health
07.2023 - 11.2023
- Provided high-touch, empathetic support to individuals navigating HIV/STD/HCV treatment programs within correctional facilities.
- Coordinated peer education programs and tracked participant engagement, adherence, and program outcomes.
- Partnered with medical staff, correctional officers, and community organizations to resolve barriers and ensure continuity of care.
Executive Assistant
School Administrators Association of New York State
06.2014 - 04.2016
- Managed scheduling, correspondence, and document management for executive leadership.
- Prepared briefing materials, presentations, and reports to support legislative advocacy and program initiatives.
- Tracked communications, legislative updates, and project progress to ensure timely follow-up and internal alignment.
Administrative Assistant / Inside Sales Manager
ReQuest Serious Play
06.2008 - 02.2014
- Managed full-cycle customer support, order fulfillment, and CRM tracking.
- Coordinated with internal teams, vendors, and clients to resolve issues, ensure timely delivery, and optimize satisfaction.
- Prepared reports and maintained documentation to monitor trends, compliance, and performance.
- Assisted CEO with executive support, presentations, and special projects.
Education
Bachelor of Science - Public Health
University at Albany (SUNY)
05.2027
Bachelor of Science - Individual Studies
Hudson Valley Community College
12.1997
Skills
- Member Support & Sensitive Communication
- Insurance Navigation & Prior Authorization
- Pharmacy Coordination & Fulfillment Troubleshooting
- HIPAA & Compliance Standards
- EMR & CRM System Management
- Multi-Channel Communication (Phone, Email, Chat)
- High-Volume, Time-Sensitive Issue Resolution
- Cross-Team Collaboration & Workflow Optimization
- Report Preparation & Documentation Accuracy
- Training, Mentoring, and Staff Support
Timeline
Clinic Office Manager
Anderson Center Clinic
04.2025 - Current
Lead Case Manager
Northeast Mobility Center
01.2024 - 04.2025
Corrections Health Specialist
Alliance for Positive Health
07.2023 - 11.2023
Executive Assistant
School Administrators Association of New York State
06.2014 - 04.2016
Administrative Assistant / Inside Sales Manager
ReQuest Serious Play
06.2008 - 02.2014
Bachelor of Science - Public Health
University at Albany (SUNY)
Bachelor of Science - Individual Studies
Hudson Valley Community College