Meredith Major
Williamsburg,VA
Summary
Offering strong commitment to teamwork and customer satisfaction, eager to learn and develop in fast-paced hospitality environment. Brings ability to quickly grasp industry standards and implement effective service strategies. Ready to use and develop organizational and leadership skills in my position as a server. Possesses deep understanding of customer service excellence and proficiency in managing high-stress situations.
Overview
10
10
years of professional experience
Work History
Professional Pet Sitter
Paws and Claws Pet Service
Williamsburg, VA
08.2024 - Current
- Expanded services offered by staying up-to-date on industry trends and obtaining certifications in areas such as pet first aid and animal behavior counseling.
- Facilitated socialization among various animals through supervised play sessions in accordance with individual temperament assessments.
- Developed strong relationships with clients, leading to numerous referrals and repeat business.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
Flight Attendant
Piedmont Airlines
Philadelphia, PA & Charlote, NC
07.2017 - 08.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following FAA and Piedmont protocols while communicating with the flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted elderly passengers with disabilities and young unaccompanied minors throughout flight to provide excellent customer service.
Server Supervisor
Victoria’s Restaurant
Williamsburg, VA
08.2014 - 10.2016
- Multitasking and working efficiently throughout the day waitressing, hosting and cleaning
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Communicate effectively during busy service hours
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Consistently met or exceeded sales goals through upselling techniques.
Sales Associate
R. P. Wallace and Sons General Store
Williamsburg, VA
09.2014 - 10.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed inventory to ensure product availability, contributing to increase in sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Certification of Completion -
The Airline Academy, Inc.
Daytona, FL05.2017
Certificate of Completion -
Jet Blue University
Orlando, FL05.2017
High School Diploma -
Williamsburg Christian Academy
Williamsburg, VA05-2014
Skills
- Customer service
- Leadership qualities
- Ability to accept and learn from criticism
- Ability to keep calm and handle pressure in stressful situations
- First aid
- Emergency procedures
- Adult AED and CPR
- Multitasking Abilities
Timeline
Professional Pet Sitter
Paws and Claws Pet Service
08.2024 - Current
Flight Attendant
Piedmont Airlines
07.2017 - 08.2023
Sales Associate
R. P. Wallace and Sons General Store
09.2014 - 10.2016
Server Supervisor
Victoria’s Restaurant
08.2014 - 10.2016
Certification of Completion -
The Airline Academy, Inc.
Certificate of Completion -
Jet Blue University
High School Diploma -
Williamsburg Christian Academy