Sarah Jennings
Rochester,NY
Summary
Created a friendly and welcoming environment for a diverse population of senior citizens in an assisted living facility. Included engaging with people from many different backgrounds and ages and coordinating properly with co-workers. Reliable and punctual animal care team supervisor with proven skills supervising and coaching other staff, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Paws And Claws Pet Care
2020.10 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored overall health of animals through daily observation and hands-on training.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated over 25 employees on proper animal care and handling.
Server
Fleming Point Retirement Home
2017.09 - 2020.08
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with residents.
- Provided excellent care to residents using effective interpersonal and active listening skills.
- Coordinated with other co-workers to efficiently serve residents meals and reset dining room in timely fashion.
- Greeted and welcomed residents and their family members using communication skills
Education
Bachelor of Science - Psychology
State University of New York College At Brockport
350 New Campus Drive Brockport, New York 1442005.2022
Skills
- Strategic planning
- Exceptional leader
- Outstanding communication
- Coordinating with others
- Active listening
- Problem-solving
- Interpersonal
- Technology: Proficient in SPSS, Excel, Word, and PowerPoint
- Training and Mentoring
- Staff Management
Certification
- Certification of Completion: New State Office of Addiction Services and Supports for Understanding the Importance of Expanding Trauma- Informed Care from Individuals to Communities.
Timeline
Supervisor
Paws And Claws Pet Care
2020.10 - Current
Server
Fleming Point Retirement Home
2017.09 - 2020.08
Bachelor of Science - Psychology
State University of New York College At Brockport
- Certification of Completion: New State Office of Addiction Services and Supports for Understanding the Importance of Expanding Trauma- Informed Care from Individuals to Communities.
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