Meredith Pate
Helena,AL
Summary
An extremely detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have over 20 years experience with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Experience in delivering customer service and administrative excellence, including clerical support and public relations. Excels in calendar management, scheduling, data entry and database administration. My goal is to seek and maintain a full-time position in an overall positive setting to create a supportive, progressive work atmosphere for clients and coworkers.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist/Patient Care Coordinator
Sparrow Health & Performance
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
Bookkeeper (As Needed)
Strickland Tree Service
01.2016 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Front Desk Receptionist/Patient Financial Coordinator
Canales Orthodontics
04.2017 - 05.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
- Verified patient insurance eligibility and entered patient information into system.
Clinical Dietitian
Helen Keller Hospital
08.2006 - 10.2015
Clinical Dietitian
Hillside Hospital
09.2005 - 08.2006
Clinical Dietitian
Morrison Healthcare Food Services
09.2003 - 09.2005
- Collaborated with interdisciplinary team members to provide comprehensive care for patients in various clinical settings.
- Promoted a healthy lifestyle through group education sessions on various topics related to nutrition and wellness.
- Evaluated the effectiveness of current nutrition care plans, utilizing quality improvement processes to refine strategies and improve patient outcomes.
- Actively participated in interdisciplinary team meetings, providing insight into the role of nutrition in overall patient care and contributing to comprehensive treatment planning efforts.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
Education
Dietetic Internship -
University of Alabama At Birmingham
Birmingham, Alabama07.2003
Bachelor of Science - Family And Consumer Sciences-Dietetics
University of Montevallo
Montevallo, Alabama12.2001
Skills
- Excellent people and customer service skills
- Data entry skills
- Time-management
- Multi-tasking
- Front Office Management
- Appointment Scheduling
- Basic accounting/Bookkeeping
- Customer and Client Relations
- Problem-Solving
- Payment Processing
Timeline
Front Desk Receptionist/Patient Care Coordinator
Sparrow Health & Performance
04.2024 - Current
Front Desk Receptionist/Patient Financial Coordinator
Canales Orthodontics
04.2017 - 05.2024
Bookkeeper (As Needed)
Strickland Tree Service
01.2016 - Current
Clinical Dietitian
Helen Keller Hospital
08.2006 - 10.2015
Clinical Dietitian
Hillside Hospital
09.2005 - 08.2006
Clinical Dietitian
Morrison Healthcare Food Services
09.2003 - 09.2005
Dietetic Internship -
University of Alabama At Birmingham
Bachelor of Science - Family And Consumer Sciences-Dietetics
University of Montevallo