Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic
Meredith C. Iozzo

Meredith C. Iozzo

Indianapolis,IN,

Summary

Highly motivated and result-driven Customer Success Manager with over 6 years of experience, eager to leverage and maximize my strengths in B2B/DTC relationship management, project management, and strategic planning. Devoted to ensuring customer satisfaction, with a proven track record of increasing revenue and customer retention.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Home Technology Specialist

Guardian Protection
Indianapolis, IN
06.2021 - Current
  • Conduct in-person and virtual presentations to identify customers needs through discovery, education, while building value in our products, services, and technology.
  • Generate revenue through networking and negotiating partnership contracts, totaling $540K year to date.
  • Lead monthly training classes for 75+ employees on best practices, current products, technology, and industry trends.
  • Ensure customer satisfaction through follow-up support, averaging 90% RMR and retention year over year.
  • Competently address customer inquiries and concerns in a timely manner.

Customer Success Manager

ANGI Homeservices
Indianapolis, IN
03.2015 - 06.2021
  • Successfully managed over 100+ accounts, totaling an average of 4.5 Million.
  • Averaged 87% in customer retention and 136% revenue growth year over year.
  • Developed success strategies for 93 colleagues, focusing on increasing product adoption and building relationships to drive positive outcomes.
  • Conducted regular customer assessments, gathering feedback to provide effective recommendations to meet and exceed business objectives.
  • Created and implemented cross-departmental processes that increased company revenue and upsell opportunities by 30%.
  • Built relationships with customers catering to their specific needs and goals, creating a customized onboarding process driving favorable results.

Education

Bachelor of Science - Telecommunications

Indiana University
Bloomington, IN

Skills

  • Excellent written and verbal communication
  • Strong problem-solving abilities
  • Proficient in CRM/SaaS software
  • Manage multiple projects simultaneously
  • Exceptional customer service
  • Proficient in data analysis and reporting
  • Team building
  • Attention to detail
  • Portfolio management and retention
  • Client relations

Timeline

Home Technology Specialist

Guardian Protection
06.2021 - Current

Customer Success Manager

ANGI Homeservices
03.2015 - 06.2021

Bachelor of Science - Telecommunications

Indiana University

Certification

  • Distinguished Toastmaster Award
  • All-Star award on 10 different occasions for sales performance and retention
  • Awarded Stephan's Club Honors 2 years for performing in the to 5% of the company
  • Promoted to Team Lead; collaborated with management staff to identify gaps, determine goals, and ensuring objectives are achieved within a predetermined timeline
Meredith C. Iozzo