Merequa Edwards
Atlanta,GA
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
SC Data Center
10.2025 - Current
- Provided accurate information regarding services, promoting customer satisfaction and loyalty.
- Collaborated with team members to improve response times and enhance service delivery processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
SEASONAL WAREHOUSE ASSOCIATE
Walmart
11.2023 - 08.2024
- Packaged and sealed products according to order size and specifications.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Communicated shipment departure and arrival times to clients.
- Coordinated with team members to optimize workflow and meet shipping deadlines.
CLAIMS CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
09.2020 - 04.2022
- Handled phone and email inquiries from insurance companies to identify and prepare premium quotes and agreements and send renewal quotes to clients.
- Prepared insurance claim forms and related documents and reviewed them for completeness.
- Collected data from customers regarding their claim and utilized it to process their request efficiently.
- Utilized knowledge of company policies to accurately assess claims and provide solutions.
BANKING CUSTOMER SERVICE REPRESENTATIVE
ScotiaBank
11.2010 - 01.2020
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments.
- Provided exceptional customer service to banking customers by efficiently addressing inquiries and resolving complaints.
- Identified sales opportunities through cross-selling additional services or products based on individual customer needs.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Educated clients on banking products and services, promoting informed financial decisions.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
CUSTOMER SERVICE REPRESENTATIVE
Heart Institute Of the Caribbean
06.2006 - 09.2010
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Performed data entry tasks accurately and in a timely manner.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
HIGH SCHOOL DIPLOMA -
Meadowbrook High School
Kingston, JamaicaCERTIFICATION - Sociology
pre-university school
uwi mona campus, JamaicaDIPLOMA - Hotel and Tourism Management
University College of The Caribbean
Kingston, JamaicaSkills
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Financial product knowledge
- Medical Billing
- Verbal and written communication
- Active listening
- Data entry
- Order processing
Timeline
Customer Service Representative
SC Data Center
10.2025 - Current
SEASONAL WAREHOUSE ASSOCIATE
Walmart
11.2023 - 08.2024
CLAIMS CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
09.2020 - 04.2022
BANKING CUSTOMER SERVICE REPRESENTATIVE
ScotiaBank
11.2010 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
Heart Institute Of the Caribbean
06.2006 - 09.2010
CERTIFICATION - Sociology
pre-university school
HIGH SCHOOL DIPLOMA -
Meadowbrook High School
DIPLOMA - Hotel and Tourism Management
University College of The Caribbean