Merick Witherite
DuBois,PA
Summary
Dynamic and results-oriented professional with a proven track record at Spitzer Autoworld, showcasing exceptional organization and customer service skills. Excelled in maintaining confidentiality, managing time effectively, and enhancing customer satisfaction. Demonstrated expertise in data entry and fostering positive client interactions, contributing to a welcoming and efficient workplace environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Spitzer Autoworld
04.2024 - Current
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Barista
Aegis Coffee Roasters
08.2021 - 04.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Hostess, Server
Buck’s Pizza
07.2017 - 04.2024
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Seated patrons based on guest preferences and seating availability.
Education
Dubois Area Senior High School
DuBois, PA05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Data inputting
- File Management
- Information Protection
- Recordkeeping and bookkeeping
- Positive and professional
- Multitasking and prioritization
- Customer Service
Additional Information
Child abuse clearances
Timeline
Receptionist
Spitzer Autoworld
04.2024 - Current
Barista
Aegis Coffee Roasters
08.2021 - 04.2024
Hostess, Server
Buck’s Pizza
07.2017 - 04.2024
Dubois Area Senior High School