Meriliany Paniagua Bautista
Administrative Roles
200 Paddock Lane Boxborough,MA
Summary
Achievement driven student seeking a position where she can gain valuable experience and improve his leadership skills while contributing to the success of the organization. Experienced office assistant knowledgeable about multiple operations, team leadership and training. Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work. Offering 5+ years of experience.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Unit Coordinator
Brigham And Women's Hospital, Labor And Delivery
Boston, MA
11.2022 - Current
- Coordinated non-clinical and ancillary services of assigned patient care units.
- High volume patient care.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of patients.
- Prioritized safe care for patients, staff and visitors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Collaborated with store manager to maintain daily operations.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Homeownership Services Administrative Assistant
Neighborhood Of Affordable Housing
Boston, MA
09.2021 - 08.2022
- Provided excellent service to patients through personable communication.
- Help with mortgage and renters assistance.
- Screens clients based on eligibility.
- Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner.
- Demonstrates understanding of his/her role in emergency codes.
- Completes required training and annual competencies.
- Answers telephones promptly and courteously
- Manages incoming calls by determining urgency before placing on hold.
- Maintains patient confidentiality at all times.
- Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines.
- All front desk duties as well as other duties as assigned
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
Office Assistant/Travel Coordinator
Cambridge Consultants
Boston, MA
08.2019 - 05.2021
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed.
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Helping organize and maintain office common areas.
- Performing general office clerk duties and errands.
- Organizing travel by booking accommodations and reservations needs as required.
- Coordinating events as necessary.
- Maintaining supply inventory.
- Maintaining office equipment as needed.
- Experience as a virtual assistant.
- Creating, maintaining, and entering information into databases.
- Booking Travel Arrangements Coordinate with other departments to ensure compliance with established policies Maintain trusting relationships with suppliers, customers and colleagues Perform receptionist duties when needed.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Made travel arrangements and reservations.
Unit Coordinator
Massachusetts General Hospital
Boston, Massachusetts
01.2018 - 07.2018
- Order medical equipment, supplies, and infrastructure for the hospital.
- EPIC Knowledge
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Obtained information about clients medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Monitored expiration of medical supplies and medications.
- Greeting patients and handing out forms Keeping appointment calendar and other schedules Maintain medical charts and graph vital signs Issue or locate documents (birth/death certificates, discharge notes etc.) Issue or locate documents (birth/death certificates, discharge notes etc.) Update databases with patient information Order supplies when needed Undertake other duties as assigned Collaborate with medical and non-medical staff Works directly under the Nursing Manager Orients and mentors staff members.
- Kept office spaces well-stocked with administrative and medical supplies.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Front Desk Agent
Courtyard by Marriott Boston-South Boston
Boston, Massachusetts
02.2017 - 12.2017
- Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
Staffing and Operations Manager
Victoria's Secret & PINK
Cambridge, Massachusetts
07.2016 - 02.2017
- Oversee all staffing needs and operations of the company.
- Liaise with recruiting agencies to fill vacancies in a timely manner.
- Support candidate screening and hiring processes.
- Facilitate procedures after hiring regarding employee relocation, legal documents etc.
- Assist in preparation and execution of orientation and training plans.
- Develop work schedules by allocating employees in shifts and positions.
- Assume responsibility for timekeeping and time off requests.
- Collaborate with payroll to ensure correct employee compensation.
- Ensure compliance with internal and external policies and regulations.
- Prepare and submit reports on staffing operations.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Office Administrative Assistant
Boston Housing Authority
Boston, Massachusetts
06.2012 - 06.2015
- Maintain files and records so they remain updated and easily accessible Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
- Answer the phone to take messages or redirect calls to appropriate colleagues Utilize office appliances such as photocopier, printers etc.
- Undertake basic bookkeeping tasks and issue invoices, checks etc.
- Take minutes of meetings and dictations Assist in office management and organization procedures Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages Assist in making travel arrangements and booking venues for conferences and events Perform other office duties as assigned.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
- Obtained scanned records and uploaded to database.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Education
High School Diploma -
Fontbonne Academy
Milton, MA 09.2012 -
Associate of Applied Science - Psychology
Northeastern University
Boston, MA 09.2020 -
Skills
Healthcare deliveryundefined
Timeline
Unit Coordinator
Brigham And Women's Hospital, Labor And Delivery
11.2022 - Current
Homeownership Services Administrative Assistant
Neighborhood Of Affordable Housing
09.2021 - 08.2022
Associate of Applied Science - Psychology
Northeastern University
09.2020 -
Office Assistant/Travel Coordinator
Cambridge Consultants
08.2019 - 05.2021
Unit Coordinator
Massachusetts General Hospital
01.2018 - 07.2018
Front Desk Agent
Courtyard by Marriott Boston-South Boston
02.2017 - 12.2017
Staffing and Operations Manager
Victoria's Secret & PINK
07.2016 - 02.2017
High School Diploma -
Fontbonne Academy
09.2012 -
Office Administrative Assistant
Boston Housing Authority
06.2012 - 06.2015
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