Merilien Artil
Palm Beach,FL
Summary
Adept at managing high-stress situations, I significantly enhanced customer loyalty and reduced incidents of theft at Eagle Security Protective Services through expert conflict resolution and strict security protocols. Skilled in Microsoft Excel and active listening, my approach fosters trust and ensures compliance with regulatory standards, achieving a notable increase in repeat business and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
West Palm Beach Taxi
Palm Beach County
11.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Sheriff Volunteer
Palm Beach County Sheriff's Office
Palm Beach, FL
07.2020 - 11.2022
- Supervised daily operations of the department, maintaining accountability among personnel while prioritizing tasks for optimal results.
- Developed comprehensive training programs for deputies, ensuring a consistently high level of professional skill and knowledge.
- Maintained high levels of officer safety by enforcing strict adherence to protocols during high-risk situations and incidents.
- Established strong relationships with community leaders, fostering trust and cooperation between law enforcement and residents.
School Security Officer
Eagle Security Protective Services
West Palm Beach
04.2018 - 01.2019
- Assisted administration in developing emergency response plans for various scenarios.
- Implemented timely interventions with students displaying concerning behaviors to decrease occurrences of future incidents.
- Assisted with traffic control during peak drop-off and pick-up times, promoting a safe flow of vehicles on campus.
- Conducted thorough investigations of incidents, leading to improved security measures.
Armed Security Guard
Eagle Security Protective Services
West Palm Beach
07.2017 - 09.2018
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
Education
Adult Education Palm Beach County
West Palm Beach 11.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Call Management
Certification
Class D Security Officer license
Class G license
Drivers license
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
West Palm Beach Taxi
11.2022 - 07.2024
Security Sheriff Volunteer
Palm Beach County Sheriff's Office
07.2020 - 11.2022
School Security Officer
Eagle Security Protective Services
04.2018 - 01.2019
Armed Security Guard
Eagle Security Protective Services
07.2017 - 09.2018
Adult Education Palm Beach County