Merilin Love
Davenport,IA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Center Loan Specialist I
Digital Federal Credit Union
2023.02 - 2023.10
- Proficiently processed consumer loan applications, such as automobile, personal and credit card applications
- Made cross sales when appropriate for additional consumer loans, GAP, MBI, and other DCU products and services as applicable
- Maintained compliance with required consumer loan regulations and internal policies and procedures
- Became registered through Nationwide Mortgage Licensing System
- Accurately performed all routine transactions and file maintenance
- Adhered to all DCU policies and procedures
- Accepted coaching from management during call monitoring sessions regarding member service and call statistics
- Performed other job-related duties as assigned by Information Center Manager, Assistant Manager or Team Leader.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
Information Center Member Service Representative
Digital Federal Credit Union
2022.07 - 2023.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Researcher in Telemarketing Team
Rpt Docu Byggfakta Oy
2019.03 - 2020.08
- Designed and maintained databases critical to organizational operations
- Coordinated appointments for both customers and sales personnel
- Successfully negotiated leases for business premises with corporate clientele
- Conducted customer satisfaction surveys via phone and email channels
- Executed B2B telemarketing initiatives in various languages.
- Interpreted data analysis results to draw inferences and conclusions.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
Transportation Security Officer
Airpro Oy
2018.11 - 2019.02
- Monitored and secured restricted areas to prevent unauthorized access
- Maintained exceptional customer service standards during screening procedures
- Conducted thorough searches of individuals and baggage to detect prohibited items and weapons
- Utilized metal detectors, wands, and X-ray equipment to ensure comprehensive screening of individuals, belongings, and cargo
- Completed detailed documentation for routine procedures and incident reports.
Real Estate Sales Agent
Kahdeksas Paivaa Oy
2018.06 - 2018.09
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
- Applied various methods to build client base, including networking, email and social media
- Scheduled home viewings with potential buyers
- Maintained current and accurate CRM database of potential customers
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
Beauty Salon Owner
Marc-Dera LLC
2016.02 - 2017.02
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed financial functions such as operations budgeting, accounts payable, receivable and payroll
- Developed business and marketing plans and prepared monthly financial reports
- Negotiated pricing agreements with fellow resellers and tailored products to meet specific market demands.
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
Assistant Store Manager
Suomen Lahikauppa Oy
2012.12 - 2015.11
- Supported the store manager in overseeing all aspects of daily operations, including human resources, customer service, and merchandising
- Coordinated, monitored, and provided reports on daily activities
- Recruited, trained, and supervised staff members
- Managed employee schedules, conducted performance evaluations, and implemented disciplinary measures when necessary
- Maintained optimal inventory levels and coordinated inventory management
- Contributed to the development of sales and recruitment strategies
- Ensured compliance with health and safety regulations in the store environment
- Ensured a clean, organized, and visually appealing storefront
- Addressed customer complaints and inquiries promptly and effectively
- Enforced adherence to store policies and procedures
- Demonstrated proficiency in cash handling and financial transactions.
Education
Bachelor's degree - Business Administration And Management
Haaga-Helia University of Applied Sciences
Finland12.2018
Associate's degree - Business Management
Amiedu
Finland06.2011
Skills
- Telephone and email etiquette
- Effective Communication
- Customer Service
- Proficient in 10-key
- Microsoft Office
- Data Entry
- Time Management
- Banking
- Social Media Marketing
- Bookkeeping
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
References
References available upon request
Languages
Estonian
Native or Bilingual
Finnish
Native or Bilingual
English
Native or Bilingual
Russian
Elementary
Timeline
Information Center Loan Specialist I
Digital Federal Credit Union
2023.02 - 2023.10
Information Center Member Service Representative
Digital Federal Credit Union
2022.07 - 2023.02
Researcher in Telemarketing Team
Rpt Docu Byggfakta Oy
2019.03 - 2020.08
Transportation Security Officer
Airpro Oy
2018.11 - 2019.02
Real Estate Sales Agent
Kahdeksas Paivaa Oy
2018.06 - 2018.09
Beauty Salon Owner
Marc-Dera LLC
2016.02 - 2017.02
Assistant Store Manager
Suomen Lahikauppa Oy
2012.12 - 2015.11
Bachelor's degree - Business Administration And Management
Haaga-Helia University of Applied Sciences
Associate's degree - Business Management
Amiedu
Driver's License
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