Merima Feratovic
New York,NY
Summary
Dynamic salon manager with a strong focus on enhancing client retention and employee training. Successfully managed daily operations, ensuring exceptional customer service and a productive environment. Proven ability to lead teams and implement effective scheduling and client engagement strategies.
Overview
7
7
years of professional experience
Work History
Salon Manager /Account Supervisor
Vu Hair Salon
09.2017 - 03.2021
- - Directly in charge of the day to day operations, which include: handling all client relations, overseeing the schedule - making / fixing any issues or additional request, ensuring a smooth and positive environment throughout the day.
- - Attend to the following within a monthly / weekly time frame: completing payroll, scheduling classes for further education for employees, individual and group meeting pertaining to clients, new products, sales, and overall individual and group progression.
- - Monthly meeting between spa and hotel managers to ensure client retention, package and promotional offers, and client awareness in partnership with hotel.
- Salon Manager /Account Supervisor of Vu Hair in affiliation with Peninsula Hotel
Salon Manager
Rossano Ferretti
06.2014 - 10.2017
- - In charge of 20 employees – correctly scheduling all color and styling appointments, overseeing employees work schedule, ensuring there is sufficient coverage.
- - Scheduling all PR meetings for the owner and team. Provided tours and private meetings pertaining to the Metodo Technique.
- - Hire and fire employees as needed. Ensured an organized and thorough training regiment for all new and current employees.
- - Routinely checking in on clients during services, engaging with all client and employees making sure everyone is attended to and there is a positive and productive energy in the salon.
Education
Bachelors Degree - Business Administration
Hunter College
01-2012
Cosmetology License -
Empire Beauty School
01-2008
High School Honors Diploma -
Beacon High School
01-2007
Skills
- Salon retail sales
- Customer needs assessment
- Salon software proficiency
- Revenue generation
References
- Vu Hair Salon, (212) 903-3081
- Vu Nguyen, (917) 687-0510
- Rossano Ferretti, (646) 774-1284
Timeline
Salon Manager /Account Supervisor
Vu Hair Salon
09.2017 - 03.2021
Salon Manager
Rossano Ferretti
06.2014 - 10.2017
Bachelors Degree - Business Administration
Hunter College
Cosmetology License -
Empire Beauty School
High School Honors Diploma -
Beacon High School