Merina Rodems
Lincolnton,NC
Summary
Dynamic VIP Manager with a proven track record at Bazal Nightclub, excelling in customer service and inventory management. Recognized for enhancing guest satisfaction through personalized service strategies and effective team training. Strong multitasker with an outgoing personality, committed to delivering exceptional experiences and fostering loyalty among high-profile clientele.
Overview
4
4
years of professional experience
Work History
Bartender
Jackalope Jacks
Charlotte Nc
10.2024 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
VIP Manager
Bazal Nightclub
Char
04.2022 - 10.2023
- Managed VIP guest relations to enhance overall customer satisfaction and loyalty.
- Coordinated exclusive events and promotions tailored for high-profile clientele.
- Developed personalized service strategies to meet diverse guest needs efficiently.
- Oversaw reservation systems ensuring accurate bookings and seamless experiences.
- Trained and mentored staff on best practices for VIP service excellence
- Doing inventory for the bar.
Bartender
QC Social Lounge
Charlotte Nc
04.2021 - 12.2022
- Prepared and served beverages in fast-paced environment, ensuring quality and consistency.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Provided exceptional customer service, building rapport with patrons for repeat business.
- Collaborated with team members to streamline service processes and improve workflow.
- Trained new staff on bar procedures, enhancing team performance and service delivery.
- Implemented cleanliness standards for bar area, ensuring compliance with health regulations.
- Handled cash transactions accurately, maintaining financial integrity at point of sale.
- Assisted in developing seasonal drink menus, contributing creative input to enhance offerings.
Education
High School Diploma -
Lighthouse Christian Academy
Lincolnton, NCSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Handling difficult customers
- Inventory
Timeline
Bartender
Jackalope Jacks
10.2024 - 04.2025
VIP Manager
Bazal Nightclub
04.2022 - 10.2023
Bartender
QC Social Lounge
04.2021 - 12.2022
High School Diploma -
Lighthouse Christian Academy