Merisa Thompson
Palm Coast,FL
Summary
Over six years of experience in retail and healthcare settings. Experienced in assisting customers, handling payments, resolving concerns, and balancing multiple responsibilities while providing attentive service. Strong communication and interpersonal skills with the ability to learn quickly and work effectively as part of a team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Receptionist
Flagler Dental Associates
Palm Coast, Florida
04.2025 - 05.2026
- Greeted patients, managed check-out, processed payments, and scheduled follow up appointments.
- Collaborated with the dental team to keep appointments on schedule and support daily office operations.
- Balanced walk-ins, phone calls, paperwork, and patient questions.
- Explained treatment costs and payment options to patients.
Cashier/Customer Service Associate/Fulfillment Associate
Lowe's
Palm Coast/Ormond Beach, Florida
06.2022 - 04.2025
- Advanced through cashier, customer service, and fulfillment roles, gaining experience across multiple departments.
- Assisted customers with purchases, returns, exchanges, orders, and locating merchandise.
- Managed high volume orders to ensure accurate and timely pickups
- Answered customer phone calls, provided order updates, and directed customers to the appropriate department.
- Coordinated with multiple departments to resolve customer concerns and fulfill orders.
Cashier
Publix
Palm Coast, FL
03.2020 - 06.2022
- Operated POS registers and processed cash, checks, and credit card transactions with precision.
- Handled a high volume of customers while maintaining speed and accuracy at checkout.
- Maintained a clean and organized checkout area while assisting customers with questions and purchases.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL06-2021
Skills
- Customer Service
- Communication
- Multitasking
- Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- POS Systems
- Cash Handling
- Phone Etiquette
- Appointment Scheduling
- Fast Paced Environments
Certification
- Basic Life Support (BLS)
Timeline
Receptionist
Flagler Dental Associates
04.2025 - 05.2026
Cashier/Customer Service Associate/Fulfillment Associate
Lowe's
06.2022 - 04.2025
Cashier
Publix
03.2020 - 06.2022
High School Diploma -
Flagler Palm Coast High School