Merissa Collett
Sonora,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Waste Management
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bartender/Manager
Applebee's Bar And Grill
12.2016 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Manager/Event Coordinator
The Game Room
05.2018 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
No Degree -
Columbia College
Sonora, CAHigh School Diploma -
Sonora High School
Sonora, CA06.2014
Skills
- Retail Sales Customer Service
- Active Listening
- Business Development Understanding
- Staff Training
- Sales Expertise
- Customer Relations
- Order Processing
- Managing Multiple Tasks
Timeline
Customer Service Representative
Waste Management
01.2023 - Current
Manager/Event Coordinator
The Game Room
05.2018 - 10.2019
Bartender/Manager
Applebee's Bar And Grill
12.2016 - Current
No Degree -
Columbia College
High School Diploma -
Sonora High School