Merissa Dew
Hospitality management professional with 5+ years of experience in hotel operations, housekeeping management, front desk supervision, and guest services. Demonstrated career progression from Front Desk Agent to Front Desk Supervisor, Housekeeping Supervisor, and Housekeeping Manager. Experienced in supervising teams of 5–20 employees, coordinating daily operations, maintaining quality standards, and improving guest satisfaction and cleanliness scores. Completed intensive management training through Aimbridge Hospitality, with additional experience in hotel finance and night audit training.
Work History
Housekeeping Manager
1 Year● Oversee daily housekeeping operations to support hotel cleanliness, room readiness, and guest satisfaction.
● Manage and coordinate housekeeping teams, with experience supervising between 5 and 20 employees.
● Monitor departmental performance and reinforce cleanliness, quality, and service standards.
● Coordinate staffing and daily workloads based on hotel occupancy and operational needs.
● Conduct room inspections and address cleanliness concerns, missing items, and maintenance issues.
● Collaborate with front desk and maintenance teams to resolve room-status issues and support timely room availability.
● Contribute to improved guest satisfaction and cleanliness scores through departmental oversight and quality control.
Housekeeping Supervisor
1 Year 1 Month● Supported daily housekeeping operations to maintain room cleanliness, quality, and readiness.
● Assisted with directing housekeeping team members and coordinating daily assignments.
● Monitored room conditions and reinforced established housekeeping standards.
● Communicated with front desk and maintenance teams to resolve room discrepancies and operational concerns.
● Supported departmental efforts to improve guest satisfaction and cleanliness scores.
Front Desk Supervisor
10 Months● Supported front desk operations and consistent delivery of guest services.
● Supervised front desk team members and assisted with training and daily workflow coordination.
● Responded to guest concerns and helped resolve service issues professionally.
● Coordinated with housekeeping to communicate room status and support efficient check-in.
● Assisted with reservations, check-in and check-out procedures, and accurate guest account handling.
● Communicated operational updates and guest needs to appropriate departments.
Front Desk Receptionist
1 Year 3 Months● Welcomed guests and facilitated check-in and check-out procedures.
● Assisted with reservations, room assignments, guest inquiries, and service requests.
● Processed guest payments and maintained accurate guest information in accordance with hotel procedures.
● Coordinated with housekeeping and other departments to address guest needs and room readiness.
● Delivered professional customer service and assisted with resolving routine guest concerns.
Education
High School Diploma
Associate of Science - Organizational Leadership
Skills
Certification
Management intensive skills- Aimbridge hospitality completed Oct 2024