Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merissa Donaldson

Pensacola

Summary

Friendly and motivated college student with experience in customer service and tech skills. CPR certified, skilled in call center work, and a team player with leadership experience from cheerleading. Eager to learn and take on new challenges.

Overview

1
1
year of post-secondary education

Work History

Member Service Representative

Navy Federal Credit Union
Pensacola
06.2025 - 09.2025
  • Handled high-volume inbound calls while maintaining professionalism
  • Assisted members with account-related inquiries and problem resolution
  • Maintained confidentiality and followed strict security protocols
  • Used multiple computer systems efficiently in a fast-paced environment

Education

A.A -

Pensacola State College
Pensacola, FL
08.2024 - 01.2026

Diploma -

Pine Forest High School
Pensacola, FL

Skills

  • Multi-tasking
  • Customer service
  • Phone etiquette
  • Attention to detail
  • CPR & First aid
  • Technical & Computer skills
  • Communication
  • Time management
  • Problem solving

Timeline

Member Service Representative

Navy Federal Credit Union
06.2025 - 09.2025

A.A -

Pensacola State College
08.2024 - 01.2026

Diploma -

Pine Forest High School
Merissa Donaldson