Merissa Morales
Denver,CO
Summary
Results-driven Healthcare Professional skilled in outbound patient enrollment and engagement. Builds rapport with patients, explains healthcare programs, and guides individuals through the enrollment process. Capable of managing high-volume calls, follow-ups, and accurate documentation while achieving enrollment goals. Committed to enhancing patient experiences and supporting the healthcare team’s success.
Overview
1
1
Language
8
8
years of professional experience
Work History
Patient Service Representative
Rebound Prosthetics
Denver, Colorado
10.2025 - 03.2026
- Handled patient records using electronic health record systems efficiently.
- Educated patients on prosthetic options and care instructions to empower informed decision-making.
- Coordinated with healthcare providers to facilitate seamless patient service and improve care delivery.
- Managed insurance verification and authorization processes for treatments.
- Addressed patient concerns promptly to enhance overall satisfaction.
- Confirmed insurance details to facilitate proper billing and patient treatment processes., collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Managed customer inquiries and provided timely follow-up on leads.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Developed relationships with clients to understand their prosthetic needs.
- Conducted product demonstrations to educate potential customers on offerings.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Scheduling Coordinator
Omni Eye Care Center
Denver, Colorado
05.2022 - 11.2024
- Coordinated patient appointments and schedules for multiple eye care specialists.
- Managed incoming calls and responded to patient inquiries efficiently.
- Organized office workflows to ensure timely patient check-ins and follow-ups.
- Monitored daily schedules to address cancellations and rescheduling needs promptly.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
Patient Care Specialist
Denver Health Hospital
Denver, Colorado
05.2018 - 04.2022
- Assisted patients with scheduling appointments and managing their medical records.
- Coordinated communication between patients and healthcare providers for effective care delivery.
- Educated patients on treatment plans and health management strategies during consultations.
- Responded to patient inquiries promptly, ensuring clear understanding of healthcare services.
- Assisted patients with completing registration forms and insurance paperwork.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Responded promptly to patient inquiries and concerns.
- Ordered medical supplies when needed and monitored inventory levels.
- Provided education to patients about their medications, side effects, and follow-up care instructions.
Education
West Career Academy
Denver, COSkills
- Electronic Medical Records (EHR/EMR)
- Patient registration
- Appointment scheduling
- Insurance verification
- Referral processing
- Patient intake
- Payment processing
- HIPAA Compliance
- Provider/Department Coordination
- Patient Customer Service
- Time Management & Multitasking
- Attention to Detail
- Microsoft Office
- Problem Solving & Conflict Resolution
- High-volume adaptability
- Office administration
- Professional Communication
- Office administration
Languages
English
Full Professional
A1
References
References available upon request.
Timeline
Patient Service Representative
Rebound Prosthetics
10.2025 - 03.2026
Scheduling Coordinator
Omni Eye Care Center
05.2022 - 11.2024
Patient Care Specialist
Denver Health Hospital
05.2018 - 04.2022
West Career Academy