Brittney Alton
Annapolis,MD
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care
03.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
Medical Receptionist/Unit Secretary Cardio Unit
Tidal Health Peninsula Regional Medical Center
07.2022 - 02.2023
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Unit Secretary/Medical Records and Health Information Technician
Autumn Lake Healthcare
08.2019 - 06.2022
- Deal with admissions
- All medical records and employee payroll
- Make appointments.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow..
- Assisted with medical coding and billing tasks.
Education
No Degree - Human Services
Anne Arundel Community College
Arnold, MD10.2027
No Degree - Phlebotomy/ Medical Asisstant
Integrated Health TW
Laurel04.2024
High School Diploma -
Southern High School
Harwood, MD06.2019
Skills
- HIPAA Compliance
- Insurance Verification
- Records Management
- Patient Scheduling
- Appointment Scheduling
- Medical Billing and Coding
- EMR / EHR
- Insurance Claims
- Patient Registration
- Electronic Medical Records
- CPR Certified
- BLS Certified
Timeline
Patient Service Representative
Patient First Urgent Care
03.2023 - Current
Medical Receptionist/Unit Secretary Cardio Unit
Tidal Health Peninsula Regional Medical Center
07.2022 - 02.2023
Unit Secretary/Medical Records and Health Information Technician
Autumn Lake Healthcare
08.2019 - 06.2022
No Degree - Human Services
Anne Arundel Community College
No Degree - Phlebotomy/ Medical Asisstant
Integrated Health TW
High School Diploma -
Southern High School
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