Merissa Rodriguez
Corpus Christi,TX
Summary
A motivated and customer-focused Bank Teller with 8 years of experience in providing efficient customer service. Skilled in assisting customers with a variety of transactions efficiently, building and maintaining customer relationships
Overview
10
10
years of professional experience
Work History
Bank Teller
Frost Bank
04.2016 - Current
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Demonstrate Frost core values and philosophy daily
- Commercial and Vault Teller
- Established trust with customers by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts and customer needs and requests.
Sales Associate
Mardel Christian And Education
11.2014 - 04.2016
- Coordinated inventory system to improve workflow efficiency
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
Express Employment Professionals
04.2014 - 04.2016
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associates of Business Administration -
Del Mar College
Corpus Christi, Texas08.2018
Skills
- Conflict and Complaint Resolution
- Relationship Building
- Verbal and written communication
- Transactions and Cash Handling
- Staff Training
- Point of Sale systems
- Customer Service and Rapport
- Team Player
Timeline
Bank Teller
Frost Bank
04.2016 - Current
Sales Associate
Mardel Christian And Education
11.2014 - 04.2016
Receptionist
Express Employment Professionals
04.2014 - 04.2016
Associates of Business Administration -
Del Mar College