Merissa Shambach
Golden Meadow,LA
Summary
Dynamic Assistant Manager at Gaubert Oil with proven expertise in team leadership and inventory management. Enhanced customer satisfaction through exceptional service and effective problem-solving. Successfully reduced cash discrepancies and mentored staff, fostering a collaborative environment. Recognized for maintaining high operational standards while managing resources efficiently.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Gaubert Oil
18515 Hwy 3235 Galliano La 70354
04.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
House Cleaner
South Beach Cleaning
Grand Isle, LA
05.2014 - 04.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered and put away various laundry items.
Education
High School Diploma -
South Lafourche High School
Galliano LASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Problem-solving
- Time management
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Performance reviewing
- Multitasking and organization
- Inventory management
Timeline
Assistant Manager
Gaubert Oil
04.2019 - Current
House Cleaner
South Beach Cleaning
05.2014 - 04.2019
High School Diploma -
South Lafourche High School