Merissa Shapley
St. George
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Sales Representative
700 CreditExperts
St. George
2025.10 - Current
- Conducted client consultations to assess credit needs and provide tailored solutions.
- Educated customers on credit improvement strategies and services offered.
- Developed and maintained strong relationships with clients for service retention.
- Collaborated with team members to streamline sales processes and enhance efficiency.
- Utilized CRM software to track leads and manage customer interactions.
- Participated in training sessions to improve product knowledge and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Set up meetings with potential clients and listened to their wishes and concerns.
Team Member
Zao asian cafe
St. George
2025.06 - 2025.10
- Prepared and served authentic Asian cuisine to customers promptly.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted in inventory management and food supply tracking.
- Upsold menu items to enhance the dining experience for guests.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Back of House Team Member
DC pub and grill
Cedar City
2025.03 - 2025.04
- Prepared ingredients following safety and sanitation guidelines.
- Assisted in assembling dishes according to restaurant recipes and standards.
- Maintained cleanliness in the kitchen and storage areas throughout shifts.
- Supported chefs by organizing workstations for efficiency during peak hours.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Ensured compliance with health and safety regulations within the kitchen environment.
Retail Sales Associate
Shoe Carnival
St. George
2024.01 - 2024.04
- Assisted customers with selecting and fitting shoes.
- Maintained cleanliness and organization of the sales floor.
- Operated point-of-sale system for processing transactions.
- Provided product knowledge to enhance customer shopping experience.
- Participated in inventory management and restocking processes.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Housekeeper
Wittwer hospitality LLC
Washington
2023.07 - 2024.01
- Maintained cleanliness of guest rooms and public areas at Wittwer Hospitality.
- Managed laundry services, ensuring fresh linens for guests and staff.
- Organized cleaning supplies and equipment for efficient workflow.
- Assisted in preparing rooms for new arrivals, following company standards.
- Adhered to safety protocols while using cleaning chemicals and tools.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Team Member
Wendy’s
St. George
2023.02 - 2023.04
- Prepared and served authentic Asian cuisine to customers promptly.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted in inventory management and food supply tracking.
- Was training to be a manager but I had quit before I became one because of the work environment.
- Operated kitchen equipment, including grills and fryers, safely.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Identified opportunities for process improvements within the department.
Education
Millcreek High School
St. George, UtahSkills
- Client consultations
- Customer education
- CRM software
- Sales techniques
- Inventory management
- Effective communication
- Problem solving
- Time management
- Employee training
- Customer relations
- Sales expertise
- Closing sales
- Attention to detail
- Safety compliance
- Window washing
- Cleaning techniques
- Cash handling
- Basic math
- Work ethic and integrity
- Credit card processing
- Product restocking
- Order packaging
- Staff training
- Order taking
- Customer assistance
- Product knowledge
- Stock control
- Stress tolerance
- Load planning
- Heavy lifting
- Hand-eye coordination
- Package labeling
- Order picking
- Shipment inspection
- Shipping and receiving
- Active listening
- Client consultation
- Upselling techniques
- Record keeping
- Handheld scanners
- Tagging
- Multitasking capacity
- Problem-solving
- Adaptability
- Communication skills
- Artistic talent
- Serving food
- Serving and collecting food trays
- Serving drinks
- Energetic and positive
- Goal oriented
- Open to constructive criticism
- Will implement what is required
- Respectful
- Driven work ethic
Timeline
Sales Representative
700 CreditExperts
2025.10 - Current
Team Member
Zao asian cafe
2025.06 - 2025.10
Back of House Team Member
DC pub and grill
2025.03 - 2025.04
Retail Sales Associate
Shoe Carnival
2024.01 - 2024.04
Housekeeper
Wittwer hospitality LLC
2023.07 - 2024.01
Team Member
Wendy’s
2023.02 - 2023.04
Millcreek High School