Merissa Walters
Las Vegas
Summary
Proven track record in enhancing customer loyalty and boosting sales revenue, evidenced by my role at Tesla. Skilled in relationship building and critical thinking, I excel in high-stress situations, consistently meeting targets. Achieved top performer status through exceptional customer service and sales acumen, demonstrating a persuasive professional demeanor.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Travel and Leisure
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Agent
ResortCom International
06.2021 - 08.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Tesla Solar Sales Agent
Tesla
10.2019 - 03.2020
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Education
No Degree - Business Administration
University of Phoenix
Missouri City, MO10-2026
High School Diploma -
Hazelwood East Highschool
Hazelwood, MO05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Travel planning
- Customer relations
- Professional telephone demeanor
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
People Choice Award
A "People's Choice Award" is an award given to an individual or piece of work based solely on the votes of the general public, essentially recognizing the most popular choice among fans in a particular category, like movies, television, music, or other forms of entertainment; the winners are determined by my colleagues
Timeline
Customer Service Representative
Travel and Leisure
08.2022 - Current
Sales Agent
ResortCom International
06.2021 - 08.2022
Tesla Solar Sales Agent
Tesla
10.2019 - 03.2020
No Degree - Business Administration
University of Phoenix
High School Diploma -
Hazelwood East Highschool
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