Merita Ignacio

Assists in all OS&D from customers and shippers. Locating lost freight and handling disposition with shippers. Answering phone calls and email from customers and shippers.

• Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
• Listened and responded to customer requests and forwarded necessary information.

Loading and unloading incoming freight upon arrival in a timely manner.

• Improved workflow efficiency by delegating tasks and setting priorities for dock workers.
• Conducted thorough inspections of loading docks and equipment ensuring adherence to safety regulations preventing workplace injuries.
• Used fork lifts, hand truck, and pallet jacks to move materials on dock.