Merlandie Plaisimond
Uncasville,CT
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Home Depot. Skilled in customer service and time management, adept at implementing efficient project management tools and developing staff. Demonstrates a strong work ethic and attention to detail, significantly improving operational efficiency.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Highly adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Home Depot
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
Team Member
Chic-Fil-A
02.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Dollar Tree
10.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Journeys Retail
Nick Thompson
09.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Wyandanch Memorial High School
54 South 32 St Wyandanch Ny 11798 06-2024
Flight Training An Instruction - Aviation Flight Science
Wilson Technology Center
Dix Hills New York06-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Team leadership
- Decision-making
- Staff training and development
Accomplishments
- Achieved private pilot license by completing 50 hrs of flight training with accuracy and efficiency.
Certification
- Customer Service and Sales Certification - National Retail Federation (NRF).
Languages
French
Professional Working
Haitian creole
Full Professional
Spanish
Professional Working
Chinese (Mandarin)
Limited Working
Interests
- Baking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy participating in sports for overall physical and mental well-being
- Dancing
- I like working with my hands and fixing things
- Volunteering
- Music
- Gym Workouts
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
- Cooking
- Fashion and Style
- Playing Sports
- Reading
- Video Gaming
- Drone Piloting
- I enjoy cooking for friends and family gatherings
Timeline
Associate
Home Depot
09.2024 - Current
Assistant Manager
Dollar Tree
10.2023 - 06.2024
Team Member
Chic-Fil-A
02.2023 - 07.2024
Journeys Retail
Nick Thompson
09.2022 - 02.2023
High School Diploma -
Wyandanch Memorial High School
Flight Training An Instruction - Aviation Flight Science
Wilson Technology Center
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