Merli Cordova
Houston,TX
Summary
Personable and highly efficient with deep understanding of customer service and property management principles, paired with strong communication and organizational skills. Dedicated to creating positive living experiences and driving occupancy rates.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Agent
Asset Living
Houston
12.2024 - 08.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Conducted property tours to highlight features of properties.
- Used Software to keep record of financial transactions and rental applications.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Bank Teller
Chase
Houston
09.2022 - 01.2023
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Certification - Medical Assistant
The College of Health Care Professions
TX11.2023
High School Diploma -
Yes Prep Southwest
Houston06.2018
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Background checks
- Strategic planning
- Social media marketing
- Prospecting assistance
- Rent collection
- Application processing
- Customer service
- Closing techniques
- Relationship building
Certification
Medical assistant
Spanish and English
Speak fluently both languages
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
Asset Living
12.2024 - 08.2025
Bank Teller
Chase
09.2022 - 01.2023
Certification - Medical Assistant
The College of Health Care Professions
High School Diploma -
Yes Prep Southwest