Merna Edwards
BELLEVUE,WA
Summary
Highly experienced business operations professional with a Master's in data Analysis and Research Psychology. Possess a successful track record of managing teams, delivering strategic objectives, as well as advising senior leaders on complex operations. Excellent data-driven problem solving and analysis skills with strong business acumen - capable of making well-justified decisions quickly and accurately.
Overview
4
4
years of professional experience
Work History
Executive Business Administrator to CVP
Microsoft
Redmond, WA
10.2022 - Current
- Responsible for Providing administrative, operational, and personnel support
- Coordinate schedules, arrange meetings and appointments
- Manage communications and paperwork
- Process Expense report
- Manage travel and team morale events
- Liaison between CVP and internal/external stakeholders
- Ensure CVP is kept informed of company updates and any potential conflicts.
- Developed presentations for senior management based on research findings or analysis of data.
- Maintained up-to-date records of office activities, expenses and other administrative tasks.
- Served as liaison between the executive team and other departments within the organization.
- Created reports related to financial performance, customer satisfaction and other operational metrics.
- Implemented business processes to streamline daily operations and increase efficiency.
- Performed administrative duties such as preparing expense reports, ordering supplies or scheduling maintenance services.
- Drafted management reports, budgets and year-end shareholder report.
- Planned and controlled budgets for contracts, equipment and supplies.
- Prepared presentation and briefing material for status reports to disseminate to fund's internal customer divisions, senior management team and stakeholder groups.
- Dispensed guidance, direction and authorization to business units and departments to carry out major plans.
Executive Assistant
Microsoft
07.2022 - 10.2022
- Manage 2 GM calendars efficiently while providing admin support
- Ensure expenses are submitted/ reviewed/ accepted in a timely manner
- Manage projects with minimal support/ assistance
- Travel management
- ROB/QBR/MBR Project Management
- Responsible for Hardware Refreshment ordering/budgeting/ tracking
Customer Service Specialist/ Project Manager
E-courier Software
04.2022 - 07.2022
- Maintained and enhanced strong customer relationships by providing quick, helpful insights into key projects
- Managed projects end to end; Created and implemented a new training guide outline for internal resources
- Helped streamline and automate the support processes to scale the team more effectively as the company grows
- Shared customer insights and feedback across Sales, Product, and Customer Experience
- Identified customer needs, helped customers use specific features, and lead special training projects.
- Supported sales team members to drive growth and development.
- Updated knowledge base articles regularly with relevant content that is easily accessible by customers.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Oversaw warranty counseling process to manage expense controls.
Executive Assistant
The Soul Focused Group
03.2020 - 03.2022
- Provided high-touch support to key stakeholders/ decision-makers that directly impacts the company's key performance indicators, quarterly, and annual goals
- Closed 20k worth of new business through new contracts delivered through UX research
- Conducted outbound marketing campaigns (collected and reached 500+ potential clients)
- Scheduled all workshops, training, new hire onboarding, and calendar events.
Education
Master of Science - Data Analysis & Research Psychology
Northwest University
08.2023
Bachelor of Arts - Psychology
University of Washington
06.2021
Skills
- Microsoft Suite
- Research
- Marketing
- Organization
- Time Management
- Project Management
- Attention to detail
- Problem-solving
- Communication skills
- Curiosity
- Operations Management
- Marketing Strategy
- Project Collaboration
- SharePoint
- Executive Support
- Effective Communication
- Project Oversight
- PowerPoint
Languages
- English
- Arabic
Timeline
Executive Business Administrator to CVP
Microsoft
10.2022 - Current
Executive Assistant
Microsoft
07.2022 - 10.2022
Customer Service Specialist/ Project Manager
E-courier Software
04.2022 - 07.2022
Executive Assistant
The Soul Focused Group
03.2020 - 03.2022
Master of Science - Data Analysis & Research Psychology
Northwest University
Bachelor of Arts - Psychology
University of Washington