Merna Tawfik

• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
• Enhanced students'' understanding of subject matter by incorporating real-world dental office examples into lessons.

The office has 15 working operatories with 7 dentists (Owner and 6 associates), 4 hygienists, and 2 Periodontists. I had to ensure an excellent work day flow achieving outstanding daily patient and clinic management tasks. My roles included but was not limited to:

• Managing 3 patient coordinators and 4 front desk employees.
• Managing the schedule for all providers by ensuring accuracy of insurance information for each patient visit, verifying coverage details ahead of time, and calculating balances for smooth processing at appointment time.
• Presenting all suggested treatment plan options to patients, calling in prescriptions, and scheduling patients with
• Daily submitting insurance claims and pre-authorizations, allocating insurance checks, and patients' out of pocket payments.
• Working to resolve any discrepancies or issues related to patient accounts, processing end-of year and end-of-day reports, reducing payment delays and outstanding balances.
• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
• Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
• Promoted a culture of teamwork among clinic staff by offering assistance whenever needed with dental assisting and fostering open communication channels with all employees.

• Started as a Dental Lab assistant, trained to work on all advanced dental lab equipment and maintained a clean and sterile work environment to prevent cross-contamination and infection control.
• Worked also as a dental assistant, providing chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Took dental radiographs, assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Worked also at the front desk to welcome employees, help enter and fill all their medical and dental history forms, check their insurances, collect payments, present treatment plans, and walk out procedures.
• Reduced appointment cancellations by implementing reminder calls and sending recall letters resulting in improved scheduling efficiency.
• Finally, I streamlined appointment scheduling for increased efficiency and reduced wait times.