Merolin Collado Santana
Lawrence,MA
Summary
Results-driven Store Manager experienced in retail operations, sales leadership, and profitability strategies. Achieved significant improvements in store operations and sales growth through effective team recruitment, training, and development. Focused on enhancing customer relations and optimizing inventory control to drive performance and meet budgetary goals.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Store manager
Golden penny Liquidation
Lowell, Massachusetts
07.2024 - Current
- Oversaw daily store operations and maintained inventory levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored staff on customer service protocols.
- Resolved customer complaints and improved satisfaction rates.
- Implemented promotional strategies to enhance product visibility.
- Maintained visual merchandising standards to attract customers.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
General Office Associate
The Home Depot DFC
Tewksbury, MA
01.2022 - 07.2024
- Schedule deliveries and arrange drivers' pickup
- Prepared documents for domestic and international shipments while maintaining accurate records.
- Schedule deliveries and arrange drivers' pickup
- Verified shipping records against bills of lading, invoices, and orders to ensure accuracy.
- Engaged with truck drivers daily to coordinate schedules and address concerns.
- Interact with truck drivers daily
- Managed daily office operations and organized filing systems to enhance workflow efficiency.
- Assisted customers with inquiries and provided product information effectively.
Office Associate
Market Basket
Lawrence, MA
01.2022 - 07.2022
- Coordinated daily interactions with drivers to ensure timely operational flow
- Developed daily plans to optimize logistics and resource allocation
- Accepted delivery of loaded trucks at the facility.
- Keep records of bill of lading
- Maintained accurate records of bill of lading for shipments processed.
Home Health Aide
S & A unified home care
Brooklyn, NY
01.2021 - 01.2022
- Assisted with personal care needs to enhance clients' comfort and dignity
- Provided assistance with personal care needs to support clients' daily living activities.
- Applied fundamental medical concepts in practice
- Ran errands and coordinated medical appointments to support clients' healthcare access
- Assisted with activities of daily living to promote clients' independence and well-being
Front Desk Receptionist
Latin Comm
Brooklyn, NY
01.2019 - 01.2021
- Managed incoming phone calls at the front desk.
- Welcomed and assisted all visitors in the office.
- Coordinated and scheduled appointments for clients and staff.
- Performed administrative and clerical tasks including copying, faxing, and coordinating travel plans
- Administrative and clerical tasks including making copies, faxing and making travel plans.
- Received and sorted daily mail to maintain organized communication flow
- Maintained updated records to ensure accurate information availability. and files
Education
Respiratory Therapist -
Northern Essex Community College
Lawrence, MA 07.2022 - 07.2026
High School Diploma -
Academy of Excellence Leadership
Brooklyn, NYSkills
- Staff management
- Team building and leadership
- Team leadership
- Staff supervision
- Store opening and closing procedures
- Budget management
- Goals and performance
- Customer service
- Customer engagement
- Problem resolution
- Problem solver
- Leadership
- Management skills
- Dependable team player
- Flexible availability
- Community involvement
- Team building
Timeline
Store manager
Golden penny Liquidation
07.2024 - Current
Respiratory Therapist -
Northern Essex Community College
07.2022 - 07.2026
General Office Associate
The Home Depot DFC
01.2022 - 07.2024
Office Associate
Market Basket
01.2022 - 07.2022
Home Health Aide
S & A unified home care
01.2021 - 01.2022
Front Desk Receptionist
Latin Comm
01.2019 - 01.2021
High School Diploma -
Academy of Excellence Leadership