MERON WODAGENEH
Brownsburg,IN
Summary
Adept at analyzing and solving problems, managing multiple priorities, and maintaining a high standard of customer service. Skilled in effectively utilizing technology and collaborating in team-oriented environments to meet organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
MCL Restaurant and Bakery
Avon, USA
10.2024 - Current
- Demonstrated excellent customer service skills to ensure satisfaction
- Gained extensive experience and sales support, providing excellent customer service to ensure customer satisfaction
- Collaborated effectively with colleagues to provide quality customer service
Direct Support Professional
Cisterns of Loving Home Care
Indianapolis, USA
08.2024 - Current
- Assist clients with daily living activities, including personal care, and medication administration
- Maintain accurate documentation of client progress, incidents, and daily activities
Networking and System Administrator Intern
INTERNATIONAL TRAINING COLLEGE - LINGUA
NAMIBIA, Namibia
06.2023 - 11.2023
- Assisted in the installation, configuration, and maintenance of network devices and servers
- Assisted in troubleshooting hardware and software issues, providing technical support to end-users
- Backup and Disaster Recovery
- Ensured quick recovery in case of system failures
- Collaborated with the IT team to implement security measures, ensuring data integrity and confidentiality
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Education
Bachelor of Science - Information Technology in Networking and Systems Administration
INTERNATIONAL TRAINING COLLEGE - LINGUA
NAMIBIA02.2024
Skills
- Troubleshooting
- Data analysis and reporting
- Advanced mathematical skills
- Root cause analysis and corrective action development
- Team collaboration
- Multitasking and time management
- Analytical and problem-solving skills
- Adaptability and patience in challenging situations
Certification
CPR and First Aid Certifications, 08/01/24, American Heart Association
References
Available upon request.
Volunteer Experience
- Private Mathematics Tutor, 02/01/22, 05/01/24, Provided personalized one on one tutoring to students from high school including Algebra, Geometry, Trigonometry, Problem solving, Numerical Methods, Statistics and Probability.
- Ethiopian Community Support, 01/01/22, 06/01/23, Provided instruction in Amharic (Ethiopian Language) and Mathematics to members of the Ethiopian community across diverse age groups, including children and teenagers. Demonstrated strong commitment to community enrichment through consistent and impactful volunteer service.
Timeline
Customer Service
MCL Restaurant and Bakery
10.2024 - Current
Direct Support Professional
Cisterns of Loving Home Care
08.2024 - Current
Networking and System Administrator Intern
INTERNATIONAL TRAINING COLLEGE - LINGUA
06.2023 - 11.2023
Bachelor of Science - Information Technology in Networking and Systems Administration
INTERNATIONAL TRAINING COLLEGE - LINGUA