Merressa Schwenneker
State Farm
Aurora,CO
9
years of professional experience
I am a dedicated property complex claims specialist, proficient in navigating insurance policies and resolving complex auto claims problems. I possess a keen eye for detail and accuracy and ensuring customer satisfaction while adhering to company policies and procedures. I am seeking a management position where I can continue to develop my leadership abilities and claims knowledge while helping customers and employees alike.
Work History
Claims Specialist, Property Complex
1 Year 8 Months- Review property damage details and verify loss information, coverage, and liability using investigation findings and policy language.
- Document claim activity and correspondence to maintain complete and organized claim files.
- Interpret policy language and insurance regulations to support consistent claim handling decisions.
- Adapt quickly to changing claim priorities while balancing multiple files and deadlines.
- Reliable peer resource for team members and the section.
- Maintain organized case notes to support timely follow-up and consistent claim progression.
Claims Associate, Express
1 Year 11 Months- Demonstrates the ability to effectively work through task-driven queues while multi- tasking through a fast-paced call center environment.
- Consistently achieves performance metrics.
- Repeatedly recognized by leadership and customers for remarkable service.
- Conducts in-depth investigations to gather critical information and evidence, recognizing potential fraud or misrepresentation in claim submissions.
- Utilizes knowledge of policy and resources when determining coverage and liability.
- Maintains organized claim records with correspondence, quality first contacts, and investigative findings.
Massage Therapist
5 Years 6 Months- Developed a brand that fostered personalized care to the military community, offering a variety of professional muscular therapies.
- Maintained all client appointments, inquiries, and payments.
- Applied strong communication and organizational skills to maintain a seamless client experience.
- Implemented personalized care, developed treatment plans in collaboration with other medical professionals.
Education
Bachelor's - Digital Media and Web Technology
Certificate - Graphic Design
Skills
Investigation
Time management
Decision-making
Critical thinking
Organizing and prioritizing work
Teamwork and collaboration
Multitasking Abilities
Leading
Accomplishments
- Team Engagement Ambassador creating inclusive activities through a shared OneNote that allows for unique and professional team engagement.
- Created an undisclosed driver presentation to assist with new claims specialist on my team.
- Serves as a Change Ambassador for State Farm demand pool C, attending meetings, communicating change with the section and documenting adaptability and challenges amongst peers.
- Collaborated with a team of 2 others in the development of consistent undisclosed driver denial letters training.
Timeline
Claims Specialist, Property Complex
State Farm
03.2025 - CurrentRead More
Claims Associate, Express
State Farm
04.2023 - 03.2025Read More
Massage Therapist
MGS Massage Therapy LLC
10.2017 - 04.2023Read More
University of Maryland Global Campus
Certificate from Graphic Design
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University of Maryland Global Campus
Bachelor's from Digital Media and Web Technology
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