Merrie Gentry
Deltona,FL
Summary
Dedicated office manager with a strong focus on customer service, scheduling, and office administration. Proven ability to enhance client satisfaction and optimize daily operations.
Overview
13
13
years of professional experience
Work History
Office Manager
Gentry Brothers Repair
Deltona, FL
01.2021 - Current
- Managed daily office operations to ensure efficient workflow and service delivery.
- Coordinated scheduling for technician.
- Implemented customer feedback processes, enhancing service quality and client satisfaction rates.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Cut-ER-Down Lawncare
Geneva, FL
02.2015 - 10.2017
- Coordinated scheduling for technicians, optimizing resource allocation and reducing downtime.
- Trained new staff on office procedures, fostering a collaborative and knowledgeable team environment.
- Implemented customer feedback processes, enhancing service quality and client satisfaction rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Lead Server
The Port Steak and Seafood
Sanford, FL
02.2014 - 02.2015
- Supervised and trained staff in delivering exceptional customer service standards.
- Coordinated dining operations to enhance efficiency during peak hours.
- Maintained high standards of cleanliness and organization in dining areas.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
Server
Steak N Shake
Apopka, FL
01.2013 - 02.2014
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained and mentored new servers on menu items and service standards.
- Collaborated with kitchen staff to optimize order fulfillment and improve workflow.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FLSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Scheduling
- Inventory control
Timeline
Office Manager
Gentry Brothers Repair
01.2021 - Current
Office Manager
Cut-ER-Down Lawncare
02.2015 - 10.2017
Lead Server
The Port Steak and Seafood
02.2014 - 02.2015
Server
Steak N Shake
01.2013 - 02.2014
High School Diploma -
Seminole State College of Florida