Merrie Martin
Glen Ellyn,IL
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to meet strict production and quality goals in order to maximize accounts receivable. Highly organized and hardworking with excellent planning and and program management skills. Excellent verbal, written, and presentation skills for one-on-one situations or large groups of health care providers and executives.
Overview
12
12
years of professional experience
Work History
Marketing Coordinator
DuPage Medical Group
Downers Grove, IL
04.2007 - 08.2010
- Managed all marketing needs for all 32 specialty departments.
- Organized logistics for marketing and proposal strategy meetings.
- Created press releases and announcements, newsletter articles and website copy.
- Revitalized web content and social media profiles with new and interesting content.
- Planned and executed internal and external marketing events.
- Sourced vendors for services such as video production and materials to complete marketing objectives.
- Authored crisp and interesting marketing copy to engage target consumers and drive sales.
- Planned trade shows and vendor fairs for clients and partners to attend.
- Worked with vendors to complete projects according to schedule and specifications.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Tracked and reported on marketing campaign responses.
- Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
- Assisted with designing and implementing test plans to understand drivers of response and value on creative assets and campaign strategies.
- Diversified and enhanced website pages and social media platforms to boost reach.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
- Wrote copy that maintained compliance with corporate and legal guidelines.
- Created professional business correspondence, spreadsheets and presentations.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
Assistant Manager of Patient Accounts
DuPage Medical Group
Downers Grove, IL
04.2004 - 04.2007
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
- Optimized employee performance, output and morale through development of enticing incentive programs.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Developed strategic plans for day-to-day financial operations.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Recruited, interviewed and hired 30+ employees and implemented mentoring program to promote positive feedback and engagement.
- Established and checked coding procedures, monitored reports and updated internal files.
- Supported financial director with special projects and additional job duties.
- Oversaw high-volume accounting operations with 30+-person team focused on efficient budget administration, AP/AR and other financial management needs.
Supervisor of Patient Pay Collections
DuPage Medical Group
Glen Ellyn, IL
04.2001 - 04.2004
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Reported on and recommended actions related to financial stability of potential clients.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Identified needs and provided training to clarify expectations of collections agents.
- Prepared and delivered performance reviews of 13 collections agents to support continuous improvement of department.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Interviewed and assisted in selection of candidates for collections positions.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Achieved performance goals on consistent high volume of calls and met demands of busy productive group.
- Developed new process for patient pay accounts, reducing bad debt by 21% within first three months of implementation.
- Developed and conducted all Epic Systems software training throughout all departments in Patient Financial Services.
Supervisor of Managed Care Operations
DuPage Medical Group
Glen Ellyn, IL
04.1999 - 04.2001
- Supervised daily managed care operations for large multi-specialty physician group, including twelve staff in three departments including: Managed Care Claims, Managed Care Claims Data Entry, and the DMG Mail Room.
- Set new production and quality goals, implemented these, and conducted daily audits of each employee's work.
- Developed and implemented new processes and procedures and conducted relevant employee training.
- Worked with multiple contracted and non-contracted payors to identify and resolve outlier claims for payment.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
Managed Care Auditor
DuPage Medical Group
Oak Brook, IL
04.1998 - 04.1999
- Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
- Researched issues related to claims processing to identify origins and implement corrective solutions.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reviewed insurance claims and member eligibility to determine overpayment trends and noncompliance issues.
- Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
- Initiated cost containment by conducting thorough audits and data mining.
Education
High School Diploma -
Upper Iowa University
Fayette, IASkills
- Compliance Assessment
- Time Management
- Goal Setting
- Relationship Building
- Decision Making
- Strategy Development
- Team Building Leadership
- Staff Recruitment and Hiring
- Employee Training Oversight
- Prioritizing and Planning
- Adaptable to Changing Conditions
Timeline
Marketing Coordinator
DuPage Medical Group
04.2007 - 08.2010
Assistant Manager of Patient Accounts
DuPage Medical Group
04.2004 - 04.2007
Supervisor of Patient Pay Collections
DuPage Medical Group
04.2001 - 04.2004
Supervisor of Managed Care Operations
DuPage Medical Group
04.1999 - 04.2001
Managed Care Auditor
DuPage Medical Group
04.1998 - 04.1999
High School Diploma -
Upper Iowa University