Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MERRISA CARROLL

Excelsior Springs,MO

Summary

A result-driven worker eager to begin an entry level position where versatile administrative skills can contribute to successful operations of the company. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Overview

11
11
years of professional experience

Work History

Cosmetology Student

Academy of Hair Design and Beauty
Smithville , MO
2023.10 - Current
  • Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
  • Maintained a clean and organized work area to ensure safety standards were met.
  • Scheduled appointments with clients according to salon protocols.

Optician

SABATES EYE CENTER’S
2018.12 - 2020.12
  • Assist patients with frame selection
  • Prepare work orders for optical labs with instructions
  • Manage all aspects of insurance, including verification and billing, of both insurance companies and patients
  • Maintain electronic customer database.

Contractor assigned to Trialcard

AEORTEK
2018.11 - 2018.12
  • Administrative duties, including but not limited to managing financial and medical records for the provider
  • Call center based, initializing 10-15 outbound phone contacts to insurance companies
  • Reimbursement specialist maintaining working relationships with payer parties – government agencies and insurance companies to assist in slow payment or reimbursement issues.

Optician

VISION SOURCE FAMILY EYE CARE
2017.07 - 2018.06
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Including but not limited to sending dimensions/measurements to offsite lab to ensure proper eye wear is created
  • Verifying patient eye insurance prior to taking orders

Office Assistant

POWER PRINT TEE’S
2016.07 - 2016.12
  • Working in a warehouse print shop - printing a variety of uniforms for school, team sports, as well as privately owned businesses apparel
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Patient Service Coordinator/ Acquisition Trainer

EYE EXPRESS
2015.03 - 2016.07
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Greeted customers entering the office to ascertain what each customer needs were
  • Investigated and resolved customer inquiries or complaints in a timely and favorable manner.

Cashier

PUBLIX SUPER MARKET
2013.06 - 2015.12
  • Greeted customers entering the store
  • Provided an elevated customer experience to generate a loyal clientele
  • Bagged, boxed or gift-wrapped sold merchandise per customer request.

Education

GED -

SEBRING HIGH SCHOOL

Skills

  • Creative problem solver
  • Exceptional communication
  • Industry Trends
  • Social Media Marketing
  • Salon maintenance

References

  • Susan Ellis, 1-417-664-9013, Office Manager at Vision Source Family Eyecare
  • Megan Bollenbach, 1-417-664-1205, Previous Coworker
  • Brianna Pirece, 1-417-631-2930, Previous Coworker

Timeline

Cosmetology Student

Academy of Hair Design and Beauty
2023.10 - Current

Optician

SABATES EYE CENTER’S
2018.12 - 2020.12

Contractor assigned to Trialcard

AEORTEK
2018.11 - 2018.12

Optician

VISION SOURCE FAMILY EYE CARE
2017.07 - 2018.06

Office Assistant

POWER PRINT TEE’S
2016.07 - 2016.12

Patient Service Coordinator/ Acquisition Trainer

EYE EXPRESS
2015.03 - 2016.07

Cashier

PUBLIX SUPER MARKET
2013.06 - 2015.12

GED -

SEBRING HIGH SCHOOL
MERRISA CARROLL