MERRISA CARROLL
Excelsior Springs,MO
Summary
A result-driven worker eager to begin an entry level position where versatile administrative skills can contribute to successful operations of the company. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
11
11
years of professional experience
Work History
Cosmetology Student
Academy of Hair Design and Beauty
Smithville , MO
10.2023 - Current
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Maintained a clean and organized work area to ensure safety standards were met.
- Scheduled appointments with clients according to salon protocols.
Optician
SABATES EYE CENTER’S
12.2018 - 12.2020
- Assist patients with frame selection
- Prepare work orders for optical labs with instructions
- Manage all aspects of insurance, including verification and billing, of both insurance companies and patients
- Maintain electronic customer database.
Contractor assigned to Trialcard
AEORTEK
11.2018 - 12.2018
- Administrative duties, including but not limited to managing financial and medical records for the provider
- Call center based, initializing 10-15 outbound phone contacts to insurance companies
- Reimbursement specialist maintaining working relationships with payer parties – government agencies and insurance companies to assist in slow payment or reimbursement issues.
Optician
VISION SOURCE FAMILY EYE CARE
07.2017 - 06.2018
- Assisted customers with selecting frames and lenses that best suited their needs.
- Including but not limited to sending dimensions/measurements to offsite lab to ensure proper eye wear is created
- Verifying patient eye insurance prior to taking orders
Office Assistant
POWER PRINT TEE’S
07.2016 - 12.2016
- Working in a warehouse print shop - printing a variety of uniforms for school, team sports, as well as privately owned businesses apparel
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Patient Service Coordinator/ Acquisition Trainer
EYE EXPRESS
03.2015 - 07.2016
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Greeted customers entering the office to ascertain what each customer needs were
- Investigated and resolved customer inquiries or complaints in a timely and favorable manner.
Cashier
PUBLIX SUPER MARKET
06.2013 - 12.2015
- Greeted customers entering the store
- Provided an elevated customer experience to generate a loyal clientele
- Bagged, boxed or gift-wrapped sold merchandise per customer request.
Education
GED -
SEBRING HIGH SCHOOL
Skills
- Creative problem solver
- Exceptional communication
- Industry Trends
- Social Media Marketing
- Salon maintenance
References
- Susan Ellis, 1-417-664-9013, Office Manager at Vision Source Family Eyecare
- Megan Bollenbach, 1-417-664-1205, Previous Coworker
- Brianna Pirece, 1-417-631-2930, Previous Coworker
Timeline
Cosmetology Student
Academy of Hair Design and Beauty
10.2023 - Current
Optician
SABATES EYE CENTER’S
12.2018 - 12.2020
Contractor assigned to Trialcard
AEORTEK
11.2018 - 12.2018
Optician
VISION SOURCE FAMILY EYE CARE
07.2017 - 06.2018
Office Assistant
POWER PRINT TEE’S
07.2016 - 12.2016
Patient Service Coordinator/ Acquisition Trainer
EYE EXPRESS
03.2015 - 07.2016
Cashier
PUBLIX SUPER MARKET
06.2013 - 12.2015
GED -
SEBRING HIGH SCHOOL
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