Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Reconciled cash drawer, handling over $10k a day and resolved discrepancies.
Counted and packaged currency and coins.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided and organized over 1,500 customer records, account statements and copies of checks over 3 months.
Sales Associate/Server
Tea Mansion
04.2021 - 06.2021
Demonstrated extensive knowledge of 10 different tea types, brewing methods, and health benefits associated with each variety to assist customers in selecting the right product for their needs
Provided exceptional customer service to over 50 clients daily by greeting customers, answering their questions, and addressing their concerns in a friendly and professional manner
Prepared and served tea to customers, ensuring that the tea was brewed to the customer's liking and served in a timely and efficient manner.
Assisted with managing $100k worth of inventory, including restocking shelves, managing inventory levels, and organizing storage areas to ensure that products were readily available for customers
Promoted sales by making product recommendations and offering complementary products to customers to meet store goals which resulted in a 10% increase in sales in the course of a few months.
Retail Sales Associate
Banana Republic
10.2019 - 07.2020
Greeted over 50 customers daily and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs. Signed on average two customers up for BR credit cards per week.
Trained three new associates on cash register operations, conducting customer transactions and balancing drawer.
Stocked $50k worth of merchandise, clearly labeling items, and arranging according to size or color.
Helped with visual merchandising
Dental Assistant Intern
Dr. Riaz Rayek, Smiles At Fairfax Corner
06.2019 - 11.2019
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Recorded over 20 patients' health histories daily, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Prepared dental rooms and materials.
Kept work areas clean, sanitized and organized to minimize infection risk, resulting in zero safety regulation violations.
Education
Bachelor of Science - Finance
Virginia Commonwealth University
Richmond, VA
12.2024
Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Canva
Arc GIS
Customer Relationship Development
Volunteer Experiences
Afghan Student Association Member- Participated in cultural events and celebrations to promote Afghan culture and traditions. Engaged in monthly community service activities to give back to the local community including, volunteering at local charities and attending fundraisers for humanitarian causes in Afghanistan.
Uplift a Child Youth Council Board Member- Held regular board meetings to discuss organizational strategies, goals, and progress. Developed and implemented policies and procedures for the organization's activities. Managed $1k worth of financial records and was in charge of making posts and sharing events on our social media platforms. Organized monthly awareness campaigns/fundraisers and events to educate students about children in third world countries who are in need of a proper education
VCU Ishaara Competitive Fusion Dance Team- Participated in regular dance practices and rehearsals twice a week to refine technique and synchronize movements with the team. Performed choreographed routines at various university events, competitions, showcases, and community performances. Worked closely with 30 other team members and three coaches to develop and execute dance routines, emphasizing teamwork and coordination. Maintained a rigorous practice schedule while balancing academic commitments and other responsibilities.
VCU Dental Club Board Member- Held a leadership position as treasurer, overseeing its financial record keeping. Opened a bank account for the club and managed at least $1K worth of money going in and out. Kept track of membership dues, fundraising proceeds, donations, and any other sources of income. Organized monthly fundraisers and sponsorship campaigns to support club activities, such as securing funds for events, guest speakers, or educational materials. Collaborated with fellow board members to develop strategies and plans for club growth and success.
Organizations
United Nations Girl Up (2017-2020) - A campaign of the UN foundation that supports millions of adolescent girls in developing countries. A movement fighting to advance girl's skills, rights, and opportunities to be leaders.
Relevant Coursework
Principles of Real Estate
Business Management
Risk Management and Insurance
Legal Environment of Business
Geo Spatial Analysis
Personal Finance
Accounting
Principles of Economics
Marketing Principles
Foundations of Business
Psychology
Awards
Afghan-American Community Organization Scholarship Recipient 2021
Information Systems Manager at CISC, Information System Security Management ConsultingInformation Systems Manager at CISC, Information System Security Management Consulting