Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic
Mersaydess Crosslin

Mersaydess Crosslin

Hope,AR

Summary

Experienced professional with a strong track record of delivering exceptional customer service and cultivating customer-centric environments in large retail establishments. Equipped with solid selling skills, extensive knowledge of business and retail operations, and expertise in merchandising. A talented and personable leader actively seeking a position as a retail customer service manager. Currently pursuing a bachelor's degree in social work at the University of Phoenix Arizona while working at Walmart, eager to apply skills and knowledge in the field of passion.

Overview

10
10
years of professional experience

Work History

Sale Development Representative

DoorDash
02.2025 - Current
  • Delivered compelling product demonstrations to potential customers via webinars or onsite meetings, effectively communicating value propositions
  • Provided ongoing support to the sales team by assisting with proposal creation, contract negotiations, and closing deals
  • Identified pain points of potential customers during discovery calls and tailored solutions to meet their specific needs
  • Developed a deep understanding of the company's products/services to effectively articulate features and benefits to prospects
  • Collaborated with cross-functional teams including marketing, customer success, and product development to ensure seamless customer experience throughout the sales process
  • Participated in regular sales training sessions to enhance product knowledge and improve selling techniques
  • Contributed valuable insights from customer interactions that helped shape future product enhancements
  • Developed strong product knowledge to effectively address customer inquiries and objections during sales conversations
  • Conducted market research to identify potential new markets or industries for business expansion
  • Utilized social selling techniques such as LinkedIn outreach or Twitter engagement to expand network and generate leads
  • Implemented effective follow-up processes to ensure timely communication with prospects throughout the sales cycle
  • Conducted thorough research on industry trends, competitors, and target accounts to identify new business opportunities

Retail marketing sales representative

Walmart-Anderson
01.2019 - Current
  • Work closely with company buyers to maximize profitability by predicting and monitoring sales trends and accurately controlling stock levels
  • Reset products
  • Ensuring the right stock is in the right place at the right time to maximize sales and margin performance
  • Decide which products department stores or supermarkets should stock

Substitute teacher K-12

Hope Public School District
05.2018 - 08.2020
  • Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
  • Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
  • Establish and maintain a safe and orderly classroom environment
  • Report any student injuries, illness, and serious discipline problems to school administration

911 telecommunicator

Pafford EMS
03.2018 - 04.2018
  • Dispatched emergency medical services to various locations in a timely and efficient manner
  • Effectively communicated with EMS personnel, providing accurate information and instructions
  • Provided pre-arrival medical instructions to callers when necessary, assisting in stabilizing patients before EMS arrival
  • Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously
  • Demonstrated strong knowledge of local geography, landmarks, street names, and addresses to provide accurate directions for responding units
  • Maintained a calm demeanor under pressure while dealing with distressed callers or challenging situations
  • Utilized GPS tracking systems to monitor the location and status of EMS units in real-time
  • Demonstrated excellent problem-solving skills by quickly assessing situations, gathering relevant information, and making informed decisions

Risk Management consultant

Harvard Risk Management Corporation
06.2017 - 07.2017
  • Provide advice to clients on matters legal, educational, insurance etc

Teacher/ caregiver

Howard County Children's Center
10.2016 - 11.2016
  • Encouraged good behaviors using the positive reinforcement method
  • Established a safe play environment for the children
  • Instructed children on proper health and personal habits
  • Organized and engaged in recreational activities such as games and puzzles
  • Dressed infants and toddlers and changed their diapers
  • Communicated openly with children's parents about daily activities and behaviors
  • Sanitized toys and play equipment
  • Encouraged children to be understanding of and patient with others
  • Allowed for ample outdoor recreation time
  • Monitored each student's educational progress with individualized charts and files
  • Maintained a child-friendly environment with access to outdoor activities
  • Assisted in developing student-led after-school tutoring program to teach under-privileged students
  • Consistently received positive teacher evaluations from students
  • Organized small groups of children while transitioning to and from outdoor play
  • Sparked imagination by helping children discover new things each day
  • Encouraged child involvement in classroom experiences
  • Set up children's play areas, bookshelves, and naptime areas daily
  • Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc

Pizza Maker/Cashier

Simple Simon pizza
03.2015 - 05.2015
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria
  • Answered telephone calls and responded to inquiries
  • Cleaned and organized eating, service, and kitchen areas
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Relayed food orders to cooks
  • Ensured food was stored and cooked at correct temperature
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets
  • Spoke with patrons to ensure satisfaction with food and service

Education

Bachelor of Science - Social work

University of Phoenix Arizona
Phoenix, AZ

Associate of Science - Allied Health

South University
Savannah, GA
03.2016

Certificate - medical profession

Cossatot Community College
Nashville, AR
08.2015

Skills

  • Sales
  • Marketing
  • Customer service
  • Public relations
  • Child care
  • Behavior management
  • Office management
  • Managed care
  • Administration
  • Retail management
  • Customer relationship building
  • Goal-oriented mindset

References

  • Melissa Haney:(870)-584-8289
  • Lemeral Phone number (870)200-3624
  • Sheila Hopson Phone No: (870)-703-5907
  • Cindy Adcock phone number (479) 264-0323

Timeline

Sale Development Representative

DoorDash
02.2025 - Current

Retail marketing sales representative

Walmart-Anderson
01.2019 - Current

Substitute teacher K-12

Hope Public School District
05.2018 - 08.2020

911 telecommunicator

Pafford EMS
03.2018 - 04.2018

Risk Management consultant

Harvard Risk Management Corporation
06.2017 - 07.2017

Teacher/ caregiver

Howard County Children's Center
10.2016 - 11.2016

Pizza Maker/Cashier

Simple Simon pizza
03.2015 - 05.2015

Certificate - medical profession

Cossatot Community College

Bachelor of Science - Social work

University of Phoenix Arizona

Associate of Science - Allied Health

South University

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Mersaydess Crosslin