Mersy Roxana Cubillos
Wisconsin Dells,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Breastfeeding Peer Counselor
WIC
09.2022 - Current
- Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
- Evaluated program effectiveness regularly using feedback surveys from participants and making necessary adjustments based on responses.
- Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
Housekeeping Supervisor
Wilderness Resort
02.2022 - 05.2024
- Conducted regular unit inspections to verify compliance with housekeeping standards.
- Do inventory, placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Adhered to safety protocols by enforcing proper equipment usage.
Assistant
Dells International Soccer
08.2018 - 06.2023
Cook
Kalahari Resorts
07.2018 - 11.2019
Customer Service Representative
AT&T
07.2016 - 04.2018
Warehouse Assistant
Extrucol
01.2016 - 07.2016
Education
Associate of Business Administration - Business Administration
Universidd Pontificia Bolivariana
Colombia03.2017
Skills
- Patience and Perseverance
- Team Work
- Confidentiality Practices
- Collaborative Approach
- Customer Service
- Task assignment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Breastfeeding Peer Counselor
WIC
09.2022 - Current
Housekeeping Supervisor
Wilderness Resort
02.2022 - 05.2024
Assistant
Dells International Soccer
08.2018 - 06.2023
Cook
Kalahari Resorts
07.2018 - 11.2019
Customer Service Representative
AT&T
07.2016 - 04.2018
Warehouse Assistant
Extrucol
01.2016 - 07.2016
Associate of Business Administration - Business Administration
Universidd Pontificia Bolivariana
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