Mervat Fayez
Mount Juliet,USA
Summary
Dedicated and highly experienced Banquet Server with over 14 years of delivering exceptional hospitality and fine dining service in luxury hotel and event environments. Extensive knowledge of all facets of banquet operations, including VIP service, synchronized service, buffet and plated dining, event setup and breakdown, beverage service, and guest relations. Proven ability to thrive in fast-paced, high-volume settings while maintaining professionalism and providing top-tier customer service. Recognized for strong teamwork, meticulous attention to detail, and a deep understanding of banquet and hospitality service standards through experiences with prestigious brands such as Four Seasons Hotel Nashville, The Hermitage Hotel, Southall Farm & Inn, Sheraton Nashville Downtown Hotel, and Omni Nashville Hotel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Server
Four Seasons-Nashville, TN
05.2023 - Current
- Managed high-end banquet and VIP dining services for luxury events, weddings, corporate functions, and private gatherings within a luxury hotel environment. Oversaw synchronized service and fine dining presentation, ensuring exceptional wine service and guest satisfaction. Collaborated effectively with banquet captains and event teams to execute seamless high-profile events.
Banquet Server
Margaritaville-Nashville, TN
10.2019 - Current
- Assist with table in Banquet Hall prep before the event. Assist with food/buffet preparation before and during the event. Ensure safe food handling guidelines are followed by self and team members. Arrange food and serving trays an aesthetic manner. Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner. Serve appetizers and plated dinners to guess. Open wine, take drink orders. Serve both alcoholic and nonalcoholic beverages. Refill water glasses. Take a similar questions and/or requests; assist in a timely and satisfactory manner. Assist with post event cleanup, inventory, food storage, and teardown. Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction. Performed administrative responsibilities including coping, Feeling, room checks, and maintain communications with potential clients. Manage coffee break in advance.
Banquet Server
The Hermitage Hotel-Nashville, TN
10.2017 - Current
- Delivered upscale banquet service in one of Nashville’s premier historic luxury hotels, assisting with formal events, plated dinners, conferences, and private receptions. Maintained high standards of professionalism, guest relations, table presentation, and event execution while ensuring smooth communication between kitchen staff, servers, and management
Banquet Sever
Southall
04.2016 - Current
- Assisted with banquet and catered events in a luxury farm-to-table resort setting, providing attentive guest service for weddings, private events, and outdoor gatherings. Supported event setup and breakdown, food and beverage service, buffet presentation, and guest accommodations while maintaining a welcoming and polished atmosphere.
Banquet Server
Sheraton Hotel Downtown-Nashville, TN
11.2012 - 07.2018
- Provided banquet service for large-scale conferences, conventions, corporate meetings, and special events in a high-volume hotel environment. Managed multiple guest tables efficiently, assisted with banquet hall preparation, food and beverage service, and coordinated with team members to ensure timely and professional event execution.
Banquet Server
Omni Hotel
09.2013 - 11.2017
- Assist with table in Banquet Hall prep before the event. Assist with food/buffet preparation before and during the event. Ensure safe food handling guidelines are followed by self and team members. Arrange food and serving trays an aesthetic manner. Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner. Serve appetizers and plated dinners to guess. Open wine, take drink orders. Serve both alcoholic and nonalcoholic beverages. Refill water glasses. Take a similar questions and/or requests; assist in a timely and satisfactory manner. Assist with post event cleanup, inventory, food storage, and teardown. Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction. Performed administrative responsibilities including coping, Feeling, room checks, and maintain communications with potential clients. Manage coffee break in advance.
Education
High school or equivalent -
Skills
- Customer service
- Serving Experience
- Leadership
- Food Safety
- Bilingual
- Food handling, service, and safety
- Bussing
- Serving
- Working under pressure
- Bartending
- Communication skills
Certification
- ServSafe Alcohol
- September 2022 to September 2027
- I am certified by the State of Tennessee to serve alcoholic beverages.
Languages
Arabic - Expert
English - Expert
Timeline
Banquet Server
Four Seasons-Nashville, TN
05.2023 - Current
Banquet Server
Margaritaville-Nashville, TN
10.2019 - Current
Banquet Server
The Hermitage Hotel-Nashville, TN
10.2017 - Current
Banquet Sever
Southall
04.2016 - Current
Banquet Server
Omni Hotel
09.2013 - 11.2017
Banquet Server
Sheraton Hotel Downtown-Nashville, TN
11.2012 - 07.2018