Mervin Douglas
Gonzales,USA
Summary
Dynamic professional with extensive experience in operational efficiency and logistics management. Proven track record in staff scheduling and employee training, enhancing team performance and customer support. Adept at budgeting and strategic planning, driving significant improvements in business operations and service delivery.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Home Depot
Laplace, Louisiana
04.2021 - Current
- Assisted in daily operations and customer service support activities.
- Coordinated team schedules and ensured proper staff coverage.
- Participated in employee training sessions to enhance team skills.
Dispatch Supervisor/ Inside Sales Representative
United Rentals
Saint Rose, Louisiana
09.2018 - 05.2024
- Supervised daily dispatch operations for a logistics company ensuring timely deliveries.
- Managed scheduling and assignment of delivery personnel to enhance workflow efficiency.
- Resolved customer inquiries related to delivery status and service issues promptly.
General Manager
Family Dollar
New Orleans, Louisiana
08.2016 - 09.2018
- Managed staff schedules and coordinated training sessions for new employees.
- Developed and implemented strategic plans to enhance operational efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Arts - Accounting And Finance/ Business
Tulane University
New Orleans, LA05-1992
Bachelor of Arts - Economics/ Business Administration
Loyola University, New Orleans
New Orleans, LA05-1990
Skills
- Staff scheduling
- Employee training
- Operational efficiency
- Customer support
- Logistics management
- Budget management
Timeline
Assistant Manager
Home Depot
04.2021 - Current
Dispatch Supervisor/ Inside Sales Representative
United Rentals
09.2018 - 05.2024
General Manager
Family Dollar
08.2016 - 09.2018
Associate of Arts - Accounting And Finance/ Business
Tulane University
Bachelor of Arts - Economics/ Business Administration
Loyola University, New Orleans
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