Mery Beteta
Elizabethport
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Receptionist
Abradental
Elizabethport
04.2024 - Current
- Greeted patients and visitors warmly upon arrival at the dental office.
- Managed appointment scheduling for multiple dental practitioners efficiently.
- Answered phone calls and responded to inquiries regarding services and procedures.
- Maintained patient records accurately using electronic health record systems.
- Updated and recorded customer or client information to maintain accounts.
- Make sure all tasks are complete before end of day
- Processed insurance claims and verified patient coverage for services rendered.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Processed referrals to specialists when required by the dentist.
Customer Service Manager
CubeSmart Self Storage
Linden
06.2021 - 06.2023
- Managed daily operations of customer service team at self-storage facility.
- Resolved customer inquiries and issues through effective communication.
- Implemented strategies to enhance overall customer satisfaction and experience.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Make sure property was cleaned
- Make sure everything was in stock for storage needs moving in and moving out
Sales Associate
Burlington
Elizabethport
10.2014 - 06.2021
- Provided excellent customer service by addressing concerns and resolving issues.
- Processed transactions efficiently using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained organized sales floor and ensured product displays were appealing.
- Collaborated with team members to restock inventory and manage stock levels.
- Trained new associates on store policies and sales techniques effectively.
- Bagged or packaged purchases and wrapped gifts.
Education
Alexander Hamilton Prep Academy
Elizabethport, NjSkills
- Appointment management
- Insurance verification
- HIPAA compliance
- Billing and filing
- Patient interaction
- Time management
- Attention to detail
- Money handling
- Superior computer skills
- Microsoft Office
- Team collaboration
- Training new employees
- Problem solving
- Customer focused
- Exceptional telephone etiquette
Languages
Spanish
Professional
Timeline
Receptionist
Abradental
04.2024 - Current
Customer Service Manager
CubeSmart Self Storage
06.2021 - 06.2023
Sales Associate
Burlington
10.2014 - 06.2021
Alexander Hamilton Prep Academy